Dubai, 21231,
United Arab Emirates
SAUDI AIRLINES UAE Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by SAUDI AIRLINES UAE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19044 SAUDI AIRLINES UAE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SAUDI AIRLINES UAE has purchased the following applications: SITA WorldTracer for Airport Management in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, Sitecore CMS for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SAUDI AIRLINES UAE is running and its propensity to invest more and deepen its relationship with SITA , Amadeus IT Group , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SAUDI AIRLINES UAE revenues, which have grown to $5.53 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SAUDI AIRLINES UAE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SITA | Legacy | SITA WorldTracer | Airport Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, SAUDI AIRLINES UAE implemented SITA WorldTracer as an Airport Management solution to support baggage tracing and recovery across its ground operations and warehouse functions. The deployment centered on operationalizing SITA WorldTracer to provide systematic tracking of mishandled luggage and structured workflows for bag identification, matching and recovery.
Operationally the implementation covered core baggage handling processes used by ground operations specialists, including case creation, passenger and flight data correlation, item tracing, and warehouse matching workflows. Staff continue to use SITA WorldTracer for end to end tracing while performing manual verification and matching in the warehouse, ensuring the tool is integrated into daily baggage recovery and dispatch activities.
SITA WorldTracer was used alongside BAGJOURNY, Dispatcher control and Saudia’s internal tracking tools to locate lost items using flight and passenger details, reflecting explicit cross system coordination between station teams and central warehouse operations. Integrations documented in operational notes show data handoffs for passenger contact information and flight manifests to speed bag identification and to support coordinated station search activities.
Governance for the Airport Management deployment emphasized operational procedures and station coordination rather than centralized IT governance, with ground operations specialists executing recovery workflows, communicating status to guests, and maintaining safety and airport procedure compliance. The implementation narrative documents role level use, warehouse logistics monitoring, and standardized station coordination as the primary process controls for SITA WorldTracer use at SAUDI AIRLINES UAE.
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Passenger Service Systems | ERP Services and Operations |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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