Scala, Inc.
7 Great Valley Parkway Suite 300,
Malvern, 19355, PA,
United States
Malvern, 19355, PA,
United States
1 610-363-3350
Professional Services
Scala, Inc. Technographics
Scala, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Scala, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Scala, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scala, Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2008, Zendesk Chat for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scala, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scala, Inc. revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scala, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Scala, Inc. Tech Stack and Enterprise Applications
Scala, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008, Scala, Inc. implemented Oracle NetSuite ERP to centralize financial and transactional processing. The deployment targeted ERP Financial use cases, establishing Oracle NetSuite ERP as the system of record for order-to-cash, inventory valuation, revenue accounting and core finance functions.
The implementation emphasized configuration over coding, using forms, fields, custom records and workflows to model Scala business processes. Functional capabilities implemented include order management system workflows, CRM-related record structures, inventory management configuration, finance and accounting modules, and user administration. Configuration work also covered saved searches, custom reports, KPI definitions and dashboard construction to support operational and management reporting.
Operational coverage spans finance, sales order fulfillment, inventory operations, customer service and IT support, with the NetSuite instance operated as the primary point of contact for support and escalation. Daily responsibilities described include general administration of the NetSuite installation, hands-on management of configuration changes, triage of end-user requests for new searches, reports, KPIs and dashboards, and ongoing implementation of new modules within the platform.
Governance and process controls were implemented to manage change and preserve data integrity, including planning and review of change configurations and customization requests, role based access maintenance, regular data audits and the development of policies and procedures. The approach positioned an administrator led model that combines support ownership with configuration and project work, requiring autonomous, deadline oriented operations while continually refining order management, CRM, inventory management, finance and user administration processes within Oracle NetSuite ERP.
|
Scala, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Scala, Inc. implemented Zendesk Chat. The deployment uses Zendesk Chat in the Chatbots and Conversational AI category and is embedded on Scala's public website to provide a real-time conversational entry point for clients and prospects.
The implementation is a cloud SaaS configuration of the Zendesk Chat web widget, provisioned for live chat routing, agent queue management, session transcription, and canned response workflows consistent with Chatbots and Conversational AI functionality. Configuration work centered on widget placement, availability scheduling, and agent routing rules to align with Scala's customer service interaction patterns.
Operational ownership sits with Scala's client support and front-office service teams, with governance covering chat availability windows, transcript retention, and standardized response templates. Rollout activities emphasized embedding Zendesk Chat on high-traffic pages, agent training on conversational handling, and iterative tuning of automated reply patterns and queue rules.
|
Scala, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Scala, Inc. implemented Google Workspace (Formerly Google G-Suite) to establish core Collaboration capabilities for its professional services operations. The implementation is observable in public site artifacts on scala.com and reflects an organization-wide adoption of Google Workspace as the primary collaboration platform.
Google Workspace (Formerly Google G-Suite) deployment at Scala centers on standard Collaboration modules including enterprise email, calendaring, cloud storage and file collaboration, and real-time document editing. Administration and governance are handled through the Google Workspace admin console with tenant-level user and group provisioning, role-based access controls for shared drives and documents, and browser and mobile access to support distributed teams. The configuration emphasizes platform-native workflows for communications and content collaboration, aligning the company, Google Workspace, Collaboration, and internal productivity functions without named third-party integration details provided.
|
Scala, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2019 | 2019 |
|
Scala, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2008 | 2008 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Scala, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
|
Scala, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
Scala, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Scala, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CEO | CXO | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Senior Director IT, Global SaaS Operations | Director | IT | |
|
|
|
Global Controller | Director | Finance | |
|
|
|
COO | CXO | Finance | |
|
|
|
Senior Manager, IT | Manager | IT | |
|
Apps Being Evaluated by Scala, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Scala, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Scala, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Scala, Inc. Technographics
Scala, Inc. is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $120.0 million.
Scala, Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Scala, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Google.
Scala, Inc. recently adopted applications including
Salesforce Sales Cloud in 2021, Amazon EC2 in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Scala, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Scala, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Scala, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.