Schots Home Emporium
400 Hoddle Street, Clifton Hill,
Melbourne, 3068, VIC,
Australia
Melbourne, 3068, VIC,
Australia
61 3 9482-6400
Retail
Schots Home Emporium Technographics
Schots Home Emporium Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Schots Home Emporium and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Schots Home Emporium employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Schots Home Emporium has purchased the following applications: Amazon Pay for Payment Processing in 2021, Humanforce Ento HR for Core HR in 2012, Zendesk Chat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Schots Home Emporium is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Humanforce , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Schots Home Emporium revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Schots Home Emporium intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Schots Home Emporium Tech Stack and Enterprise Applications
Schots Home Emporium ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Schots Home Emporium integrated Amazon Pay into its public website checkout to handle online payments. Schots Home Emporium uses Amazon Pay as its Payment Processing provider for online payments and checkout operations on https://www.schots.com.au/. The implementation places Amazon Pay functionality directly in the customer checkout flow, leveraging the Amazon Pay hosted checkout elements and API calls to collect payment authorizations and tokenize buyer payment credentials.
Deployment architecture is client focused on the storefront with server side API transactions to Amazon Pay via the vendor Amazon Web Services payment endpoints, aligning payment authorization, capture, and tokenization workflows with the site checkout. Functional capabilities implemented include payment authorization, tokenized credential storage for repeat purchases, and refund and capture controls typical of Payment Processing solutions. Operational ownership covers e-commerce and finance workflows for order payments and reconciliation, with payment operations and finance teams governing capture and refund procedures and reconciling transactions against orders.
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Schots Home Emporium HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Humanforce | Legacy | Humanforce Ento HR | Core HR | HCM | n/a | 2012 | 2012 |
In 2012, Schots Home Emporium implemented Humanforce Ento HR as its Core HR platform. The deployment supported three physical locations and approximately 100 user accounts spanning retail outlets, a warehouse site, and corporate office operations, aligning HR processes with day to day store and warehouse staffing needs.
Humanforce Ento HR was configured to deliver core HR functions including employee records, onboarding workflows, rostering, and time and attendance tracking. The Ento implementation was managed inside an IT estate that included Windows Server infrastructure, Active Directory, Hyper V virtualization, and Office 365, and was part of concurrent server refresh and site deployment activities.
The rollout was coordinated with adjacent system initiatives, including setup of an API connection server to the Magento ecommerce site, implementation of Zendesk for customer interactions, and network infrastructure work using Meraki routers and Ubiquity access points. Operational governance included training five system administrators to support Ento and other platform components, and the broader program delivered a migration to Office 365 from Exchange 2013 with zero downtime and outsourcing of printer management that reduced printer related tickets and costs.
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Onboarding | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Scheduling | HCM |
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2012 | 2012 |
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Schots Home Emporium AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Schots Home Emporium implemented Zendesk Chat as an on-site customer engagement channel. Zendesk Chat is deployed as a website-embedded widget on schots.com.au, positioning the application within the Chatbots and Conversational AI category to support customer service and online sales assistance. For a 50-person Australian retail business, the implementation prioritized lightweight, front-line support workflows aligned to the e-commerce storefront.
The implementation focuses on core conversational capabilities typical of the category, including real-time messaging, canned responses and visitor context to accelerate inquiry handling. Configuration emphasizes response templates, business-hours handling and offline inquiry capture so web visitors become actionable customer inquiries for the in-house support team. Operational coverage is the public website and customer service function, with agent workflows and escalation protocols tuned to small retail operations.
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Schots Home Emporium Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Schots Home Emporium Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2016 | 2016 |
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Schots Home Emporium eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Schots Home Emporium CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Schots Home Emporium ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Schots Home Emporium PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Schots Home Emporium IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Schots Home Emporium
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Schots Home Emporium Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Schots Home Emporium IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Schots Home Emporium digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Schots Home Emporium Technographics
Schots Home Emporium is a Retail organization based in Australia,
with around 50 employees and annual revenues of $5.0 million.
Schots Home Emporium operates a diverse technology stack with applications such as
Amazon Pay, Humanforce Ento HR and Zendesk Chat,
covering areas like Payment Processing, Core HR and Chatbots and Conversational AI.
Schots Home Emporium has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), Humanforce and Zendesk.
Schots Home Emporium recently adopted applications including
Amazon Pay in 2021, Crossware in 2021 and CodeTwo Email Signatures in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Schots Home Emporium’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Schots Home Emporium’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Schots Home Emporium technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.