SCOUT
1028 33rd St NW,
Washington, 20007, DC,
United States
Washington, 20007, DC,
United States
1 877-435-7217
Retail
SCOUT Technographics
SCOUT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SCOUT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 SCOUT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SCOUT has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2015, Olark Live Chat for Chatbots and Conversational AI in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SCOUT is running and its propensity to invest more and deepen its relationship with Intuit , Oracle , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SCOUT revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SCOUT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SCOUT Tech Stack and Enterprise Applications
SCOUT ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2015 | 2015 |
In 2015 SCOUT implemented Intuit Quickbooks Enterprise to centralize accounting and order processing. The deployment supported a 50 person United States retail business with approximately 5000000 in revenue, positioning Intuit Quickbooks Enterprise as the ERP Financial backbone for accounts receivable, accounts payable, invoice generation, and transaction posting for wholesale and retail operations.
The Intuit Quickbooks Enterprise configuration addressed core general ledger posting, invoice generation, customer billing, and batch processing of web orders. SCOUT processes and batches incoming web orders through Method, Brandwise, and Intuit Quickbooks Enterprise, creating a direct order intake to finance pathway that aligns order capture with accounting entries. The implementation leveraged ERP Financial workflows for SKU level sales posting, payment application, and period end reconciliation consistent with small to mid market retail operations.
Integrations with Method and Brandwise feed order and partner data into Intuit Quickbooks Enterprise, supporting business functions across sales, wholesale account management, and finance, and enabling coordination with Regional Divisional Managers and Representatives. Governance concentrated on order batching procedures, partner onboarding workflows, and shared operational controls between sales and finance teams, using Intuit Quickbooks Enterprise as the central ERP Financial system to unify order to cash and wholesale onboarding processes.
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ERP Financial | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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SCOUT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, SCOUT implemented Olark Live Chat on its public website. The deployment leverages the Chatbots and Conversational AI category to provide live messaging for customer support and e-commerce inquiries, positioning Olark Live Chat as the primary web channel for real-time customer engagement.
The implementation centers on the Olark Live Chat widget embedded across scoutbags.com, enabling real-time text conversations, canned responses, chat transfer to available agents, offline message capture, and chat transcript logging within the Olark console. Configuration emphasis was on chat availability windows, canned message libraries for common product and order questions, and session context capture from the browsing page to inform agent responses.
Operational coverage is focused on SCOUTs customer service function, with the small support team operating the Olark Live Chat console during staffed hours. Governance practices align to chat response workflows, agent training for live handling and follow up on offline messages, and routine review of chat transcripts to refine canned responses and staffing schedules.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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SCOUT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, SCOUT implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is provisioned as a cloud hosted SaaS tenancy tied to the scoutbags.com domain and is referenced in the site's source. The implementation is scaled for SCOUT's approximately 50 employees operating in the United States.
The Google Workspace (Formerly Google G-Suite) deployment includes standard Collaboration modules such as Gmail, Google Drive, Google Docs, Google Calendar, and the Admin console, configured for domain level email and centralized user provisioning. Configuration emphasizes domain management, account provisioning, and administrative controls to manage access and baseline security settings across the organization. The presence of Google Workspace in the website source indicates domain level integration between collaboration infrastructure and public facing assets, supporting organization wide communication and document collaboration. This implementation positions SCOUT to use Google Workspace for core collaboration business functions including internal communication, file sharing, and scheduling.
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Collaboration | Collaboration |
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2015 | 2015 |
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SCOUT eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Product Information Management | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2017 | 2017 |
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Shipping Management | eCommerce |
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2017 | 2017 |
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SCOUT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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SCOUT ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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SCOUT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SCOUT
| First Name | Last Name | Title | Function | Department | Phone | |
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President and Co-founder | CXO | Finance | |
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Creative Director and Co-founder | Director | Finance | |
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Chief Financial and Business Development Officer | CXO | Finance | |
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VP of Strategy and Operations | VP | Operations | |
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Finance Director | Director | Finance | |
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Vice President of Operations and Business Systems | VP | IT | |
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Apps Being Evaluated by SCOUT Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SCOUT IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SCOUT digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SCOUT Technographics
SCOUT is a Retail organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
SCOUT operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Olark Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
SCOUT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Olark and Google.
SCOUT recently adopted applications including
Publitas in 2021, Optimizely Data Platform in 2021 and PayPal Enterprise in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SCOUT’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SCOUT’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SCOUT technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.