Se Fibernet
Se Fibernet Technographics
Se Fibernet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Se Fibernet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5 Se Fibernet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Se Fibernet has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2022, Adobe Commerce (ex Magento) for eCommerce in 2020, Puzzel Contact Centre for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Se Fibernet is running and its propensity to invest more and deepen its relationship with Zendesk , Adobe Systems , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Se Fibernet revenues, which have grown to $64.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Se Fibernet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Se Fibernet Tech Stack and Enterprise Applications
Se Fibernet AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Se Fibernet implemented Zendesk Chat on its public website. The deployment uses Zendesk Chat in the Chatbots and Conversational AI category to instrument website engagement and front line customer support functions.
The implementation is a web embedded chat widget providing real time messaging, proactive triggers, routing to live agents, canned responses, session transcripts, and reporting dashboards, reflecting common Chatbots and Conversational AI capabilities. Operational coverage is focused on website interactions and the customer support function, with chat sessions captured for agent review and reporting workflows to inform ongoing support operations.
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Se Fibernet eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020 Se Fibernet implemented Adobe Commerce (ex Magento) to power its public-facing eCommerce storefront, deploying Adobe Commerce (ex Magento) on their website to support online product catalog and order capture. The engagement centers on the eCommerce application tier and web storefront operations for a small communications provider with a compact administrative team.
The implementation configures core Adobe Commerce capabilities including product catalog management, shopping cart and checkout workflows, promotional pricing and content-driven product pages, and the Adobe Commerce administrative console for catalog and order administration. Configuration emphasis is on web storefront merchandising and customer account self-service, consistent with typical eCommerce functional modules.
Operational integrations focus on the website front-end and server side order capture flows, tying Adobe Commerce order objects to downstream billing and fulfillment processes through standard order export and API orchestration patterns. The deployment scope is concentrated on the company website and online sales channel rather than broad enterprise systems, reflecting the provider scale and direct-to-customer commerce operations.
Governance is implemented through a centralized admin and operations model, with a small internal team operating the Adobe Commerce back end and managing catalog updates, promotions, and order handling processes. Rollout and ongoing maintenance leverage the Adobe Commerce administration interface for iterative updates, content management, and operational control over the eCommerce experience.
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Se Fibernet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2020 | 2020 |
Se Fibernet implemented Puzzel Contact Centre in 2020. The deployment uses Puzzel Contact Centre as a Call Center application embedded on the company website to centralize inbound customer contact for its small customer support operation.
The implementation is configured as a cloud hosted, web first contact layer that surfaces web chat and click to call functionality directly from site pages, and it leverages common Call Center capabilities such as inbound voice queuing, skills based routing, and agent-level reporting. Puzzel Contact Centre was configured to present contact options on web pages and route sessions to designated agents, aligning digital touchpoints with live support workflows.
Operational scope is focused on the website customer service touchpoint and front line support functions within Se Fibernet, with agent roles and routing rules established to match support workflows. Governance appears scoped to a small internal team managing contact handling rules and reporting, with configuration centered on maintaining web based contact flows and queue management.
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Call Center | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2019 | 2019 |
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Se Fibernet ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Se Fibernet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Se Fibernet
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Se Fibernet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Se Fibernet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Se Fibernet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Se Fibernet Technographics
Se Fibernet is a Communications organization based in Denmark,
with around 5 employees and annual revenues of $64.0 million.
Se Fibernet operates a diverse technology stack with applications such as
Zendesk Chat, Adobe Commerce (ex Magento) and Puzzel Contact Centre,
covering areas like Chatbots and Conversational AI, eCommerce and Call Center.
Se Fibernet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Adobe Systems and Puzzel.
Se Fibernet recently adopted applications including
Zendesk Chat in 2022, Bmetric in 2022 and Zendesk Service in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Se Fibernet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Se Fibernet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Se Fibernet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.