AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Sec Japan Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TechMatrix Corporation Legacy TechMatrix FastHelp5 CRM CRM n/a 2014 2014
In 2014 Sec Japan implemented TechMatrix FastHelp5 as the company-wide contact-center CRM to consolidate disparate tools and improve call-center operations across its customer service organization. The deployment was scoped to centralize contact records and operational workflows for the companys contact-center staff, positioning TechMatrix FastHelp5 as the primary CRM for inbound and outbound customer engagement. The implementation configured core contact-center CRM capabilities, including centralized contact management, case tracking, call logging and activity history, and operational reporting and dashboards to support agent workflows. Configuration emphasized workflow automation for case assignment and escalation, and role-based administration to manage agent and supervisor access to contact and case data. The initial rollout used an on-premises architecture in 2014, with a later upgrade to an AWS private-cloud deployment in 2022 to improve availability and support multi-site operations. The private-cloud migration consolidated the FastHelp5 data store and application services into a single managed environment, enabling centralized administration and consistent access across multiple sites. Governance activities included company-wide rollout sequencing, centralized administration of user roles, and standardized contact-center processes to align agents to the new CRM workflows. Sec Japan reported a 50% reduction in operational work hours following the FastHelp5 deployment, and the AWS private-cloud deployment was explicitly intended to enhance availability and multi-site support.
Marketing Analytics CRM 2024 2024
Tag Management CRM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2023 2023
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2024 2024
Domain Name System (DNS) IaaS 2017 2017
IT Decision Makers and Key Stakeholders at Sec Japan
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Sec Japan Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Sec Japan Technographics

Sec Japan is a Construction and Real Estate organization based in Japan, with around 236 employees and annual revenues of $114.0 million.

Sec Japan operates a diverse technology stack with applications such as Microsoft 365, TechMatrix FastHelp5 and Amazon EC2, covering areas like Collaboration, CRM and Application Hosting and Computing Services.

Sec Japan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, TechMatrix Corporation and Amazon Web Services (AWS).

Sec Japan recently adopted applications including Google Conversion Tracking in 2024, Google Tag Manager in 2024 and Amazon CloudFront in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Sec Japan’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Sec Japan’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Sec Japan technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.