Tokyo, 104-0032,
Japan
Sec Japan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sec Japan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 236 Sec Japan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sec Japan has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2023, Microsoft 365 for Collaboration in 2017, TechMatrix FastHelp5 for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sec Japan is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sec Japan revenues, which have grown to $114.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sec Japan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 | ||
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| TechMatrix Corporation | Legacy | TechMatrix FastHelp5 | CRM | CRM | n/a | 2014 | 2014 | In 2014 Sec Japan implemented TechMatrix FastHelp5 as the company-wide contact-center CRM to consolidate disparate tools and improve call-center operations across its customer service organization. The deployment was scoped to centralize contact records and operational workflows for the companys contact-center staff, positioning TechMatrix FastHelp5 as the primary CRM for inbound and outbound customer engagement. The implementation configured core contact-center CRM capabilities, including centralized contact management, case tracking, call logging and activity history, and operational reporting and dashboards to support agent workflows. Configuration emphasized workflow automation for case assignment and escalation, and role-based administration to manage agent and supervisor access to contact and case data. The initial rollout used an on-premises architecture in 2014, with a later upgrade to an AWS private-cloud deployment in 2022 to improve availability and support multi-site operations. The private-cloud migration consolidated the FastHelp5 data store and application services into a single managed environment, enabling centralized administration and consistent access across multiple sites. Governance activities included company-wide rollout sequencing, centralized administration of user roles, and standardized contact-center processes to align agents to the new CRM workflows. Sec Japan reported a 50% reduction in operational work hours following the FastHelp5 deployment, and the AWS private-cloud deployment was explicitly intended to enhance availability and multi-site support. | |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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