List of TechMatrix FastHelp5 Customers
Tokyo, 108-8588,
Japan
Since 2010, our global team of researchers has been studying TechMatrix FastHelp5 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TechMatrix FastHelp5 for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TechMatrix FastHelp5 for CRM include: Toyota Connected Japan, a Japan based Automotive organisation with 1495 employees and revenues of $530.0 million, Sec Japan, a Japan based Construction and Real Estate organisation with 236 employees and revenues of $114.0 million, Gait, a Singapore based Banking and Financial Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using TechMatrix FastHelp5, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TechMatrix FastHelp5 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Gait | Banking and Financial Services | 10 | $1M | Singapore | TechMatrix Corporation | TechMatrix FastHelp5 | CRM | 2018 | n/a | In 2018, Gait implemented TechMatrix FastHelp5 to replatform its contact center technology stack for the Japan operation. The deployment positioned TechMatrix FastHelp5 within the CRM category and was driven by objectives to improve security, operability, and migration ease for contact center workflows. The implementation configured core CRM capabilities typical for contact center operations, including centralized contact records, interaction logging, and operator console functionality within TechMatrix FastHelp5. Data import and migration utilities were used during the cutover to consolidate customer and interaction history into the new application. Operational scope focused on Gait's contact center in Japan, with the implementation tied to telephony and contact center operations to unify customer interactions and operator workflows. The project followed a system replatform approach and executed a cutover to the new environment in October 2018. The go live occurred in October 2018, and the client cited smooth data migration and faster operator adoption as key outcomes following the cutover. The implementation emphasized improved operability and security for contact center business functions, and TechMatrix FastHelp5 was documented as the primary CRM application supporting those changes. | |
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Sec Japan | Construction and Real Estate | 236 | $114M | Japan | TechMatrix Corporation | TechMatrix FastHelp5 | CRM | 2014 | n/a | In 2014 Sec Japan implemented TechMatrix FastHelp5 as the company-wide contact-center CRM to consolidate disparate tools and improve call-center operations across its customer service organization. The deployment was scoped to centralize contact records and operational workflows for the companys contact-center staff, positioning TechMatrix FastHelp5 as the primary CRM for inbound and outbound customer engagement. The implementation configured core contact-center CRM capabilities, including centralized contact management, case tracking, call logging and activity history, and operational reporting and dashboards to support agent workflows. Configuration emphasized workflow automation for case assignment and escalation, and role-based administration to manage agent and supervisor access to contact and case data. The initial rollout used an on-premises architecture in 2014, with a later upgrade to an AWS private-cloud deployment in 2022 to improve availability and support multi-site operations. The private-cloud migration consolidated the FastHelp5 data store and application services into a single managed environment, enabling centralized administration and consistent access across multiple sites. Governance activities included company-wide rollout sequencing, centralized administration of user roles, and standardized contact-center processes to align agents to the new CRM workflows. Sec Japan reported a 50% reduction in operational work hours following the FastHelp5 deployment, and the AWS private-cloud deployment was explicitly intended to enhance availability and multi-site support. | |
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Toyota Connected Japan | Automotive | 1495 | $530M | Japan | TechMatrix Corporation | TechMatrix FastHelp5 | CRM | 2020 | n/a | In 2020, Toyota Connected Japan adopted TechMatrix FastHelp5 as its cloud CRM backbone during a system replatform to support 24/7 connected services operations across multiple sites in Japan. The TechMatrix FastHelp5 CRM deployment was sized to handle around 900,000 calls annually and to provide a single operational hub for continuous customer contact handling and voice of customer capture. The implementation configured core contact center and case management workflows aligned with CRM best practices, with explicit configuration for VOC capture, call handling stabilization, and a structured data model for downstream analytics. FastHelp5 was instrumented to create a VOC ready data structure that consolidates interaction records and feedback fields for product and service development, and standard contact center routing logic was applied to support uninterrupted operations. Operational governance centered on the replatform rollout and data governance to enable analytics consumption, with procedures to feed VOC insights into product and service development processes. The deployment shortened average handling time by about 30 seconds and materially improved VOC capture and operational stability, outcomes that were embedded into ongoing service operations and analytics workflows. |
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