Guatemala City, 01004,
Guatemala
Seguros El Roble Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Seguros El Roble and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Seguros El Roble employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Seguros El Roble has purchased the following applications: Clearspeed for Analytics and BI in 2022, Slack Connect for Collaboration in 2022, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Seguros El Roble is running and its propensity to invest more and deepen its relationship with Clearspeed , Salesforce , Typeform or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Seguros El Roble revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Seguros El Roble intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clearspeed | Legacy | Clearspeed | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Seguros El Roble implemented Clearspeed voice analytics to augment claims screening and fraud detection. Clearspeed was deployed as an Analytics and BI capability to generate voice based risk scores that feed the insurer's claims review workflow.
The implementation used Clearspeed's automated phone questionnaire module with brief yes or no questions, supporting any language, and assigned responses a low to high risk level. Configuration prioritized delivering Clearspeed outputs as an additional structured data source into existing claim decision workflows rather than requiring technical integration, enabling process level orchestration with the insurer's existing FRISS scoring. The project moved from start to full implementation in two months.
Operationally, Clearspeed was combined with FRISS so that FRISS provided initial objective rule based scoring and the claims analysis team used Clearspeed to vet cases flagged as higher risk. The deployment covered claims operations and special investigation unit workflows for Seguros El Roble in Guatemala, enabling straight through processing for low and average risk claimants and focused SIU follow up for high risk cases. There was no technical integration required with other tools, the change resided in routing and decision logic.
Governance relied on coupling FRISS deterministic alerts with Clearspeed unbiased voice analysis to triage investigative effort and update claims approval gates. Outcomes reported in the implementation include combined Clearspeed with FRISS to pinpoint claims fraud, enabled STP for low risk claims, focused follow up on high risk claims, optimized overall claim close time, an average savings of approximately $400 per claim, up to 30 times faster claim payout, and a reported 31X ROI. Clearspeed is described as the Clearspeed application providing voice analytics signals into Seguros El Roble claims adjudication.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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