Seminole Gaming
1 Seminole Way,
Hollywood, 33314, FL,
United States
Hollywood, 33314, FL,
United States
1 866-502-7529
Leisure and Hospitality
Seminole Gaming Technographics
Seminole Gaming Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Seminole Gaming and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Seminole Gaming employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Seminole Gaming has purchased the following applications: Ticketmaster for Reservation and Booking Management in 2022, Sitecore CMS for Web Content Management in 2021, Qualtrics Clarabridge CX Analytics for Customer Analytics in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Seminole Gaming is running and its propensity to invest more and deepen its relationship with Ticketmaster , Sitecore , Qualtrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Seminole Gaming revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Seminole Gaming intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Seminole Gaming Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ticketmaster | Legacy | Ticketmaster | Reservation and Booking Management | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, Seminole Gaming implemented Ticketmaster to manage Reservation and Booking Management on its consumer-facing website. The deployment uses Ticketmaster as the primary booking engine for event inventory and online ticket purchases across Seminole Gaming properties.
Ticketmaster was configured to support standard Reservation and Booking Management functional modules, including event cataloging, ticket inventory controls, interactive seat mapping, checkout and order management, and ticket fulfillment workflows. Configuration emphasized web-embedded purchase flows and catalog presentation to align on-site event listings with online availability.
The integration surface is focused on the Seminole Gaming website, embedding Ticketmaster booking widgets and API-driven checkout components into the customer journey. Operational coverage spans events operations and box office workflows, while marketing and guest services interact with the system for promotions and access control.
Governance is organized around centralized inventory and access controls administered through the Ticketmaster management interface, with role based controls for event managers and box office staff. Workflows were adjusted to route online bookings through Ticketmaster order management, consolidating ticket availability and fulfillment on a single platform.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2021 | 2021 |
Seminole Gaming implemented Sitecore CMS in 2021 to manage content on its public website https://www.theseminolecasinos.com/. The deployment uses Sitecore CMS as the primary Web Content Management platform for authoring and delivering site pages and promotional content.
The Sitecore CMS implementation leverages standard Web Content Management capabilities, including content authoring and templating, media and digital asset management, built-in personalization, content versioning, and staged publishing workflows. Configuration focuses on component-based page construction and template governance to maintain consistent brand presentation across web properties.
Operational scope for the deployment centers on the corporate web estate and marketing content operations, with content teams and digital marketing owning day to day authoring and publishing tasks. Editorial governance was structured around role based authoring, approval workflows, and scheduled publishing windows to align content releases with marketing calendars.
Seminole Gaming Sitecore CMS Web Content Management connects the company, application, and business function by enabling centralized content control for marketing and content operations, enforcing template based brand compliance, and orchestrating the Web Content Management lifecycle for the public website.
|
|
|
|
|
Web Content Management | Content Management |
|
2024 | 2024 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics Clarabridge CX Analytics | Customer Analytics | CRM | n/a | 2015 | 2015 |
In 2015, Seminole Gaming implemented Qualtrics Clarabridge CX Analytics to centralize insight from guest feedback and to operationalize voice of the guest within its Customer Analytics practice. The deployment targeted analysis of unstructured feedback to surface detail-level issues that directly influence guest perception and employee behavior.
Qualtrics Clarabridge CX Analytics was configured to provide text analytics, sentiment scoring, theme extraction, and consolidated reporting for customer experience teams. Dashboards and role-based reporting were used to translate qualitative feedback into prioritized issues and root cause themes, enabling frontline and management teams to act on specific guest concerns.
Operational coverage focused on guest-facing functions and employee awareness, connecting feedback signals to guest services and operations workflows. The implementation emphasized feedback-to-action workflows so that employees could see how individual and team actions tied to guest satisfaction and the bottom line.
As a result of using Qualtrics Clarabridge CX Analytics, Seminole Gaming documented improvements driven by guest feedback, with visitors recognizing a stronger focus on operational details and employees gaining visibility into how their actions enhance the guest experience. These outcomes reinforced governance practices that routed insight into operational change and employee coaching within the Customer Analytics program.
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2023 | 2023 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2024 | 2024 |
|
IT Decision Makers and Key Stakeholders at Seminole Gaming
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Seminole Gaming Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Seminole Gaming Technographics
Seminole Gaming is a Leisure and Hospitality organization based in United States,
with around 10000 employees and annual revenues of $2.50 billion.
Seminole Gaming operates a diverse technology stack with applications such as
Ticketmaster, Sitecore CMS and Qualtrics Clarabridge CX Analytics,
covering areas like Reservation and Booking Management, Web Content Management and Customer Analytics.
Seminole Gaming has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ticketmaster, Sitecore and Qualtrics.
Seminole Gaming recently adopted applications including
Sitecore CMS in 2024, Cloudflare CDN in 2024 and Vyyer in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Seminole Gaming’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Seminole Gaming’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Seminole Gaming technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.