National Hockey League
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National Hockey League Technographics
National Hockey League Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Hockey League and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 National Hockey League employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Hockey League has purchased the following applications: Infor Lawson for ERP Financial in 2019, Mitel Contact Center for Call Center in 2017, SAP Analytics Cloud for Analytics and BI in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Hockey League is running and its propensity to invest more and deepen its relationship with Infor , Mitel , Formstack or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Hockey League revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Hockey League intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Hockey League Tech Stack and Enterprise Applications
National Hockey League ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 the National Hockey League implemented Infor Lawson as its ERP Financial application to centralize accounts payable and payment processing. The deployment focused on corporate finance workflows where work included assisting the accounts payable manager with processing ACH invoices and Wires invoices into Infor Lawson, establishing invoice capture, validation, and payment staging inside the system. This implementation positioned Infor Lawson as the record of invoice posting and payment execution for the finance organization.
Configuration centered on standard ERP Financial capabilities, including accounts payable ledger posting, invoice matching, payment scheduling, and audit trail generation. Operational coverage emphasized the NHL finance and accounts payable teams in the United States, with process controls and approval sequencing applied to ACH and wire payment workflows. Governance activities emphasized workflow orchestration and segregation of duties consistent with professional accounting controls, while day to day use focused on invoice intake, validation, and posting to the general ledger in Infor Lawson.
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National Hockey League CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel Contact Center | Call Center | CRM | n/a | 2017 | 2018 |
In 2017 the National Hockey League deployed Mitel Contact Center, a Call Center application, to support event-day communications and centralized fan services across its venue operations. The deployment of Mitel Contact Center positioned the application as the primary Call Center platform for handling high-volume inbound contacts during hockey games and concerts while supporting operations staff and guest services teams.
Mitel Contact Center was implemented with standard call center capabilities aligned to the Call Center category, including automatic call distribution, queue management, agent consoles, IVR style interaction handling and reporting for operational monitoring. Configuration emphasis was on real time call routing and agent orchestration to maintain continuity of communications during peak event periods.
Operational scope centered on event operations, guest services and box office communications during live events, with the system used to ensure reliable coordination across stadium functions. Geoff Publow, VP of Strategic Development, said the organization had confidence in its communications system and that its reliability allowed teams to focus on delivering a world class fan experience.
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Call Center | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation | CRM |
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2016 | 2016 |
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National Hockey League Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Analytics Cloud | Analytics and BI | Analytics and BI | n/a | 2010 | 2010 |
In 2010, the National Hockey League implemented SAP Analytics Cloud to support its NHL Green sustainability reporting and to centralize venue operations metrics within an Analytics and BI framework. The implementation aligns SAP Analytics Cloud with the League's sustainability objectives, providing a single visualization and reporting layer for sustainability and operations stakeholders.
The League built NHL Venue Metrics on SAP Business Technology Platform as an end-to-end, cloud-based platform that centralizes data collection from clubs and arenas. Data is processed through SAP HANA Cloud and visualized with SAP Analytics Cloud, enabling dashboarding, ad hoc analysis, and scheduled sustainability reporting across venue operations.
Operational coverage focuses on club and arena operations, instrumenting venue-level telemetry and operational datasets to standardize metrics such as carbon footprint and resource consumption. The platform routes insights to sustainability, facilities, and operations teams, supporting business functions responsible for environmental performance and venue management.
Governance was structured around a centralized data model and standardized reporting workflows to embed consistent sustainability practices across sites. The calculated insights, produced within SAP Analytics Cloud, are intended to enable the NHL to define and embed sustainability best practices into its business operations and reduce its ecological impact wherever possible.
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National Hockey League Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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National Hockey League Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Editing | Content Management |
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2021 | 2021 |
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National Hockey League ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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National Hockey League PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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National Hockey League IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Single Sign-On (SSO) | IaaS |
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2008 | 2008 |
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National Hockey League CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at National Hockey League
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior EVP, Chief Marketing Officer | CXO | Marketing | |
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Senior Vice President, Fan Engagement & Analytics | VP | IT | |
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Senior Director, Fan Intelligence, Strategy & Analytics | Director | IT | |
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Director, Growth Marketing - Fan Engagement & Analytics | Director | Marketing | |
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Apps Being Evaluated by National Hockey League Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Hockey League IT executives and key decision makers. This section highlights National Hockey League's latest recorded technology evaluations, including ViewLift Platform for Collaboration on 2026-04-27 and Brightflag for Legal Practice Management on 2025-02-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Hockey League digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-04-27 | National Hockey League | Evaluated | ViewLift | ViewLift Platform | Collaboration | Collaboration |
| 2025-02-19 | National Hockey League | Evaluated | Wolters Kluwer | Brightflag | Legal Practice Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD National Hockey League Technographics
National Hockey League is a Leisure and Hospitality organization based in United States,
with around 800 employees and annual revenues of $200.0 million.
National Hockey League operates a diverse technology stack with applications such as
Infor Lawson, Mitel Contact Center and SAP Analytics Cloud,
covering areas like ERP Financial, Call Center and Analytics and BI.
National Hockey League has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Mitel and SAP.
National Hockey League recently adopted applications including
Formstack Forms in 2021, Zendesk Support Ticketing System in 2021 and Xandr Invest (ex AppNexus DSP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Hockey League’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Hockey League’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Hockey League technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.