Ogaki city, 503-0934,
Japan
Seria Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Seria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 551 Seria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Seria has purchased the following applications: LINE Chat for Chatbots and Conversational AI in 2019, Slack Connect for Collaboration in 2022, Google Analytics 360 for Marketing Analytics in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Seria is running and its propensity to invest more and deepen its relationship with LINE Corporation , Salesforce , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Seria revenues, which have grown to $1.58 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Seria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LINE Corporation | Legacy | LINE Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Seria implemented LINE Chat on its website as a customer-facing conversational interface within the Chatbots and Conversational AI category. The deployment positioned LINE Chat as the primary web-embedded conversational touchpoint for customers visiting Seria Group sites, supporting consumer inquiries and basic interaction flows on the public web property.
The LINE Chat implementation was configured to deliver core chatbot capabilities typical of the category, including automated reply templates, FAQ and menu-driven navigation, intent recognition and session-based conversational continuity. The deployment included human escalation paths and scripted escalation triggers so agents can take over conversations initiated by the LINE Chat bot, and message templates were adapted for rich messaging formats supported by LINE Chat.
Operational ownership focused on customer service and web engagement functions based in Japan, with governance instituted around message content, template versioning and escalation workflows. Rollout and operational practices emphasized content governance and staged template updates to align chatbot responses with corporate communication standards while keeping the LINE Chat widget embedded on Seria Group web pages.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Analytics 360 | Marketing Analytics | CRM | n/a | 2010 | 2010 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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