Ogaki city, 503-0934,
Japan
Seria Technographics
Seria Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Seria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 551 Seria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Seria has purchased the following applications: LINE Chat for Chatbots and Conversational AI in 2019, Slack Connect for Collaboration in 2022, Google Analytics 360 for Marketing Analytics in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Seria is running and its propensity to invest more and deepen its relationship with LINE Corporation , Salesforce , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Seria revenues, which have grown to $184.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Seria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Seria Tech Stack and Enterprise Applications
Seria AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LINE Corporation | Legacy | LINE Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Seria implemented LINE Chat on its website as a customer-facing conversational interface within the Chatbots and Conversational AI category. The deployment positioned LINE Chat as the primary web-embedded conversational touchpoint for customers visiting Seria Group sites, supporting consumer inquiries and basic interaction flows on the public web property.
The LINE Chat implementation was configured to deliver core chatbot capabilities typical of the category, including automated reply templates, FAQ and menu-driven navigation, intent recognition and session-based conversational continuity. The deployment included human escalation paths and scripted escalation triggers so agents can take over conversations initiated by the LINE Chat bot, and message templates were adapted for rich messaging formats supported by LINE Chat.
Operational ownership focused on customer service and web engagement functions based in Japan, with governance instituted around message content, template versioning and escalation workflows. Rollout and operational practices emphasized content governance and staged template updates to align chatbot responses with corporate communication standards while keeping the LINE Chat widget embedded on Seria Group web pages.
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Seria Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Seria implemented Slack Connect to support Collaboration across internal teams and external partners. The deployment includes use of Slack on their website and positions Slack Connect as the primary Collaboration application for cross-organizational messaging and customer-facing engagement.
The Slack Connect configuration emphasizes shared channels, direct messaging, threaded conversations, file sharing, and workspace administration as core functional modules. The implementation leverages standard Collaboration capabilities such as user provisioning, role-based access controls, channel taxonomy, and workflow automation to structure communication and reduce ad hoc email usage.
Governance was established through workspace admin controls, channel approval processes, and documented guidelines for external channel use to manage information flow with suppliers and partners. Slack Connect is embedded on Seria's public website for customer-facing interactions, and the rollout focused on configuring access and workspace segmentation to align Collaboration with existing operational practices.
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Seria CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Analytics 360 | Marketing Analytics | CRM | n/a | 2010 | 2010 |
In 2010, Seria implemented Google Analytics 360 to instrument its corporate website and centralize web measurement. The deployment targeted Seria's online properties to support Marketing Analytics workflows, collecting session and user level behavioral data for campaign and content analysis. Google Analytics 360 was configured to enable enterprise reporting and audience segmentation across web traffic, aligning measurement with marketing and e commerce functions.
Architecturally the implementation follows standard Marketing Analytics patterns, relying on client side tagging and centralized configuration to populate Google Analytics 360 reporting layers and audience definitions. Configuration work emphasized advanced reporting, attribution analysis, audience creation, and raw data export capabilities to support downstream analytics. Governance and operational controls focused on standardized tagging practices, role based access to reports, and centralized dashboards for marketing and e commerce stakeholders.
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Tag Management | CRM |
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2017 | 2017 |
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Seria IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Seria CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Seria
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Manager Accounting | Manager | Finance | |
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General Manager of Information Systems | Manager | IT | |
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Director & GM | Director | Finance | |
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Apps Being Evaluated by Seria Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||