Service Group
Servis House, 2 Main Gulberg, Jail Road,
Lahore, 54662,
Pakistan
Lahore, 54662,
Pakistan
92 31 1746 3269
Manufacturing
Service Group Technographics
Service Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Service Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Service Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Service Group has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Microsoft 365 for Collaboration in 2019, WooCommerce for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Service Group is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Service Group revenues, which have grown to $245.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Service Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Service Group Tech Stack and Enterprise Applications
Service Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Confiz | 2020 | 2021 |
In 2020, Servis Industries Limited implemented Microsoft Dynamics 365 for Finance and Operations as the core ERP Financial platform while moving its on-premises infrastructure to the cloud with partner Confiz Limited. The Microsoft Dynamics 365 for Finance and Operations deployment was positioned to unify finance, supply chain, and commerce capabilities across retail and manufacturing operations.
The implementation encompassed Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce modules, with configuration that included Distribution Order Management and distribution utilities to centralize order processing and inventory views. The solution automated warehouse receiving and dispatch workflows and delivered real-time financial and sales reporting, enabling continuous data capture from day one of store operations.
Integrations focused on centralizing sales and order data from multiple ecommerce channels into a single database, smoothing order ingestion and fulfillment across online platforms and physical stores without naming specific external vendors. Operational coverage included Shoebox retail outlets, the company planning and warehouse functions, and corporate finance and IT teams, supporting remote provisioning of new stores and national and international expansion goals.
Governance and process changes included centralized reporting and inventory visibility for planning and replenishment, automated transfer order processes for store replenishment, and a roadmap to extend in-store automation using Power Apps. Confiz Limited acted as the implementation partner, coordinating cloud deployment, module configuration, and rollout sequencing for retail outlets.
Outcomes reported by Servis Industries Limited included faster and more accurate reporting, real-time sales visibility, improved inventory traceability across the supply chain, smoother ecommerce order fulfilment, increased record accuracy from warehouse automation, and reported improvements in customer satisfaction and sales performance.
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Service Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Service Group implemented Microsoft 365 as its Collaboration platform. The manufacturing company Service Group, headquartered in Pakistan with 14,000 employees and revenue of 245000000, exposes Microsoft 365 assets on its public website https://www.servisgroup.com/.
The deployment leveraged core Microsoft 365 collaboration services such as Exchange Online, SharePoint Online, Teams, OneDrive and Office applications to deliver email, document management, synchronous and asynchronous communication, and file synchronization capabilities. Microsoft 365 was adopted to centralize content authoring and group workspaces consistent with Collaboration category workflows.
Configuration work included tenant-level setup, user provisioning, role-based access control and SharePoint site taxonomy to align with corporate document lifecycle and collaboration workflows. Visible Microsoft 365 artifacts on the public site indicate use of cloud-hosted services and content delivery tied to the Microsoft 365 tenant.
Operational governance centered on centralized IT administration for mailbox and site provisioning, policy-driven access and compliance controls, and standardization of collaboration patterns across corporate communications and administrative functions. The narrative reflects an enterprise-focused Collaboration implementation designed to support cross-functional collaboration and knowledge management.
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Collaboration | Collaboration |
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2022 | 2022 |
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Service Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022 Service Group implemented WooCommerce on its public website to enable direct online ordering and product presentation. Service Group is a Pakistan-based manufacturing firm with approximately 14,000 employees, and the deployment is centered on the corporate web property that hosts customer-facing commerce functions.
The implementation uses the WooCommerce platform to deliver core eCommerce capabilities, including product catalog and SKU management, storefront theming and responsive presentation, shopping cart and checkout flows, customer account and order management workflows, and catalog merchandising configuration. The full application name WooCommerce is used to manage pricing, inventory visibility, and transactional workflows typical of an eCommerce implementation.
Operational ownership is oriented to commercial and web teams within Service Group, with the system serving sales and customer service channels on the company website in Pakistan. Governance focuses on web content and commerce operations, with configuration and plugin management applied through the WooCommerce admin to control catalog updates, checkout settings, and order processing policies.
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eCommerce | eCommerce |
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2020 | 2021 |
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Service Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2020 | 2021 |
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Service Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Service Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Service Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Service Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Service Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Service Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Service Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Service Group Technographics
Service Group is a Manufacturing organization based in Pakistan,
with around 14000 employees and annual revenues of $245.0 million.
Service Group operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft 365 and WooCommerce,
covering areas like ERP Financial, Collaboration and eCommerce.
Service Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Automattic.
Service Group recently adopted applications including
Slack Connect in 2022, WooCommerce in 2022 and SendinBlue in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Service Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Service Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Service Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.