ServiceMax
4450 Rosewood Dr #200,
Pleasanton, 94588, CA,
United States
Pleasanton, 94588, CA,
United States
1 800-756-4960
Professional Services
ServiceMax Technographics
ServiceMax Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ServiceMax and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 ServiceMax employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ServiceMax has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Greenhouse ATS for Applicant Tracking System in 2012, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ServiceMax is running and its propensity to invest more and deepen its relationship with Oracle , Greenhouse , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ServiceMax revenues, which have grown to $135.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ServiceMax intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ServiceMax Tech Stack and Enterprise Applications
ServiceMax ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, ServiceMax implemented Oracle NetSuite ERP in the ERP Financial category to centralize finance and corporate accounting functions. The deployment used Oracle NetSuite ERP cloud native SaaS architecture and focused on core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, and financial reporting. Implementation work emphasized configuration of the chart of accounts, automated transaction posting, period close workflows and revenue recognition controls.
The effort scoped finance, billing and corporate accounting teams across ServiceMax's US operations, standardizing financial processes and role based access controls for separation of duties. Configuration included workflow automation for invoice processing and month end close orchestration, aligning accounting mappings and audit trails with corporate governance needs. Governance centered on centralized financial ownership within the finance function, change control for accounting configurations and operational handoffs between billing and corporate accounting.
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ServiceMax HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2012 | 2012 |
In 2012, ServiceMax deployed Greenhouse ATS as its Applicant Tracking System. ServiceMax uses Greenhouse ATS as the ATS on their website to publish job openings, capture candidate applications, and surface the career site job board for external applicants.
The implementation focused on cloud SaaS configuration of Greenhouse ATS to manage requisitions and candidate pipelines for Talent Acquisition. Functional modules and capabilities implemented include job posting and career site integration, application intake and resume parsing, candidate tracking and pipeline management, structured interview workflows and scorecards, and offer workflow orchestration, aligning with Applicant Tracking System functionality. Operational ownership and governance rest with Talent Acquisition and HR, using role based access controls and centralized hiring workflows within Greenhouse ATS to standardize requisition approvals and interview scheduling across ServiceMax.
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ServiceMax AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 ServiceMax deployed Drift AI Chatbot on its website, implementing the Drift AI Chatbot to provide automated conversational engagement. The deployment aligns with the Chatbots and Conversational AI category and was scoped to the company web properties of the professional services firm with approximately 600 employees.
The implementation centers on web-embedded conversational capabilities including proactive chat initiation, natural language based qualification flows, and automated routing to human agents for escalation, consistent with Chatbots and Conversational AI functional patterns. Operational coverage emphasizes digital customer engagement, supporting marketing, demand generation, and sales engagement workflows through conversational capture and handoff, with governance focused on web channel orchestration and conversational script management.
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ServiceMax Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Event Management | Collaboration |
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2016 | 2016 |
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ServiceMax Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2015 | 2015 |
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ServiceMax CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ServiceMax ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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ServiceMax PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2024 | 2024 |
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ServiceMax SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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ServiceMax TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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ServiceMax IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ServiceMax
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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CFO | CXO | Finance | |
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Director of Sales Operations | Director | Sales | |
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Senior AR Accountant & Operations Analyst | Manager | Finance | |
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Director Of Accounting | Director | Finance | |
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Assistant Controller | Director | Finance | |
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Apps Being Evaluated by ServiceMax Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ServiceMax IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ServiceMax digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ServiceMax Technographics
ServiceMax is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $135.0 million.
ServiceMax operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Greenhouse ATS and Drift AI Chatbot,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
ServiceMax has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and Drift.
ServiceMax recently adopted applications including
Productboard in 2024, DocuSign eSignature in 2022 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ServiceMax’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ServiceMax’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ServiceMax technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.