ServiceNet, Inc
131 King Street,
Northampton, 1060, MA,
United States
Northampton, 1060, MA,
United States
1 413-585-1300
Healthcare
ServiceNet, Inc Technographics
ServiceNet, Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ServiceNet, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 ServiceNet, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ServiceNet, Inc has purchased the following applications: ADP Workforce Now for Core HR in 2013, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2017, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ServiceNet, Inc is running and its propensity to invest more and deepen its relationship with ADP , Microsoft , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ServiceNet, Inc revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ServiceNet, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ServiceNet, Inc Tech Stack and Enterprise Applications
ServiceNet, Inc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, ServiceNet, Inc provisioned ADP Workforce Now as its Core HR application to centralize payroll and employee data for a 1,500 person healthcare organization in the United States. The deployment established a SaaS-based HRIS as the primary platform for employee compensation and personnel recordkeeping. ADP Workforce Now was configured to execute payroll processing and to maintain a centralized employee data store, including compensation records and core personnel attributes. The implementation leveraged standard Core HR capabilities such as pay calculation workflows, employee record management, and centralized reporting to support HR and payroll operations. Operational ownership was assigned to HR and payroll functions, covering day-to-day pay runs and maintenance of employee demographics across the organization. Governance practices aligned to the platform included structured payroll cycles, data stewardship for employee records, and access controls to segregate payroll and HR duties, with ADP Workforce Now serving as the authoritative system to properly compensate employees and store employee data.
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Payroll | HCM |
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2013 | 2013 |
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ServiceNet, Inc Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2017 | 2018 |
In 2017, ServiceNet, Inc implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) to centralize enterprise reporting and to establish a repeatable data platform. The Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) deployment underpinned the agency data warehouse and expanded Analytics and BI capabilities across clinical, payroll, and HR functions.
The implementation included installing, configuring, and launching an enterprise reporting platform using SSRS, building SSIS-driven ETL pipelines for HCSIS extracts, and authoring SQL Server Analysis Services models for analytical consumption. Development work produced a front end control system for payroll to verify and start and stop SQL processing, a C# and SSIS based importer for HCSIS extracts, and a Levenshtein based fuzzy match SQL query to remediate low quality data.
Integrations were explicitly implemented with EHR data ingestion, where ServiceNet provided technical lead work for EHR data import using SQL based processes, and an AD to SQL integration using CSVDE combined with SSIS for identity and account data synchronization. The enterprise reporting platform was connected to the internal data warehouse to serve cross functional reporting needs in clinical operations, human resources, and finance.
Program governance centered on technical and project leads, with the technical lead responsible for EHR import architecture and a project lead managing Applicant Tracking software rollout, reflecting a mix of collaborative and independent development practices. Operational ownership emphasized application support for healthcare focused functionality and ongoing iteration of data solutions.
The rollout produced enhanced functionality and data analysis capabilities for agency applications and included cultural measures to sustain adoption, notably the creation of a Victories Board to recognize team achievements and motivate staff.
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ServiceNet, Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, ServiceNet, Inc implemented Zoom to provide Audio Video and Web Conferencing capabilities across its United States healthcare operations. The Zoom deployment is exposed on the ServiceNet website for public facing virtual sessions and meeting access, supporting scheduled internal meetings, multi party video conferences, and webinar style engagements while leveraging Zoom meetings, screen sharing, and webinar functionality.
The implementation follows a cloud first SaaS architecture with organization level account administration, centralized user provisioning, and meeting security controls such as authenticated access and meeting passcodes. Operational coverage extends across clinical teams, administrative staff, and community program personnel to support remote consultations and interdepartmental coordination. Governance emphasis includes centralized scheduling policy, admin level oversight of meeting configuration, and access controls to align conferencing use with healthcare privacy and compliance expectations.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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ServiceNet, Inc eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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ServiceNet, Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ServiceNet, Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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ServiceNet, Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ServiceNet, Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ServiceNet, Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of IT Governance | Director | IT | |
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Chief Information Officer and Director of Compliance | Director | IT | |
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Director of Information Technology | Director | IT | |
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Director, Human Resources | Director | HR | |
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Assistant Director of Human Resources | Director | HR | |
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Apps Being Evaluated by ServiceNet, Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ServiceNet, Inc IT executives and key decision makers. This section highlights ServiceNet, Inc's latest recorded technology evaluations, including BlackRock Aladdin for Portfolio and Investment Management on 2025-05-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ServiceNet, Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-05-06 | ServiceNet, Inc | Evaluated | BlackRock | BlackRock Aladdin | Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD ServiceNet, Inc Technographics
ServiceNet, Inc is a Healthcare organization based in United States,
with around 1500 employees and annual revenues of $250.0 million.
ServiceNet, Inc operates a diverse technology stack with applications such as
ADP Workforce Now, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) and Zoom,
covering areas like Core HR, Analytics and BI and Audio Video and Web Conferencing.
ServiceNet, Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Microsoft and Zoom Video Communications.
ServiceNet, Inc recently adopted applications including
Zoom in 2021, Google Workspace (Formerly Google G-Suite) in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ServiceNet, Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ServiceNet, Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ServiceNet, Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.