ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
ServiceNow Technographics
ServiceNow Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ServiceNow and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 29187 ServiceNow employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ServiceNow has purchased the following applications: SAP Concur Expense for Expense Management in 2016, Mercer Darwin Benefits (formerly Thomsons Online Benefits) for Benefits Administration in 2011, SAP Concur Travel for Travel Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ServiceNow is running and its propensity to invest more and deepen its relationship with SAP , Mercer , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ServiceNow revenues, which have grown to $13.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ServiceNow intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ServiceNow Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 ServiceNow implemented SAP Concur Expense as its Expense Management application, establishing SAP Concur Expense as the core platform for travel booking and expense lifecycle management across EMEA with additional operational responsibility for APAC. The deployment positioned the SAP Concur Expense application to manage both employee and guest travel and expense workflows within ServiceNow.
Configuration focused on standard expense management capabilities including expense report creation and approvals, company card management, automated reconciliation workflows, guest profile administration, and Concur settlements for off boarding. Operational routines implemented in the platform included weekly processing of travel and business expense payments, monthly credit card reconciliation, generation of payroll detection data for payroll teams, and monthly processing of corporate card payments to CITI Bank via the accounts payable process.
Integrations and operational touchpoints referenced SAP for Invoice and payment process for invoice and payment routing and reconciliation, and coordination with external partners such as CITI Bank for corporate card processing, CWT for travel agency services, and KLM Airways for negotiated travel arrangements. The implementation affected Finance, Payroll, General Ledger, and Audit functions by supplying transaction level data for reconciliation, payroll detection reporting, GL reporting support, and audit processes, while support teams handled Concur tickets and guest profile creation.
Governance and process management combined centralized EMEA T&E ownership with cross regional coordination for APAC, with formal training programs for new hires on ServiceNow T&E policy and the Concur tool. Regular monthly and weekly payment and reconciliation cadences, structured off boarding procedures, and an annual T&E business partner meeting established the operational framework for ongoing compliance and support.
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Subscription and Recurring Billing | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | Mercer Darwin Benefits (formerly Thomsons Online Benefits) | Benefits Administration | HCM | n/a | 2011 | 2011 |
In 2011 ServiceNow implemented Mercer Darwin Benefits formerly Thomsons Online Benefits as a Benefits Administration solution to centralize flexible benefits and streamline HR operational workflows across the company. The deployment supported the global launch of ServiceNow HR services with a focus on automation and expanded employee and manager self service functions for benefits enrollment and lifecycle events.
The Mercer Darwin Benefits implementation emphasized configuration of a flexible benefits platform, including benefit elections, flexible benefits plan rules, and self service transaction workflows. Mercer Darwin Benefits was used to orchestrate employee facing enrollment flows and manager approval paths while enabling operational teams to administer company car provisioning and other mobility related benefit processes.
Integration and operational coverage included explicit support for Workday transaction workflows, and the program outsourced internal payroll for Germany, France, Ireland, Sweden, and Turkey to improve operational efficiency. The implementation linked Mercer Darwin Benefits benefit events with HR transaction feeds and with outsourced payroll operations to ensure benefits eligibility and payroll deductions were coordinated across those five countries.
Governance and process transformation activities were led by HR operations, including a targeted operational transformation to the Darwin platform and rollout governance to enforce consistent benefit configuration. Operational training included a designed session for 100 global managers on Workday transactions and lifecycle events, and the team resolved outstanding audit non conformities within three months of joining the bank earning a recognition award. The payroll outsourcing program explicitly reduced cost to the business and improved the user experience as part of the broader Benefits Administration initiative.
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Core HR | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2014 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2015 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, ServiceNow deployed SAP Concur Travel as its Travel Management application to centralize travel booking and expense reporting across EMEA with additional coverage for APAC. The implementation placed responsibility for regional travel and business expense operations with a single administrator who managed policy enforcement, employee training, corporate card provisioning and daily processing tasks.
SAP Concur Travel was configured to support core travel booking workflows, expense report submission and approval chains, corporate card management and monthly credit card reconciliation, guest profile provisioning for non employees, and Concur settlement processing. Configuration work included automation of expense workflows, preparation of payroll detection data exports for the payroll team, and scheduled payment runs for card vendor settlements.
Integrations were implemented with SAP for invoice and payment process to drive invoice posting and payment orchestration, and operational financial connectivity to CITI Bank for corporate card processing and vendor payments. Supplier and fulfillment coordination occurred with CWT travel agency and airline partner KLM Airways, and the solution fed reporting and transaction detail to General Ledger and Audit teams for financial control and compliance.
Operational governance emphasized bridging Global and EMEA T&E policy management, structured onboarding and offboarding activities in Concur, weekly transaction and payment processing, and monthly reconciliation and payroll coordination cycles. Ongoing responsibilities included training new hires on ServiceNow T&E policy and the SAP Concur Travel tool, first line ticket support for travel and expense issues, and annual T&E business partner reviews with travel and financial vendors.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI Frameworks and Libraries | AI Development |
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2025 | 2026 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2019 | 2019 |
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Contract Lifecycle Management | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Enablement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2016 | 2016 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2019 |
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Treasury Management | TRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Network Detection and Response (NDR) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at ServiceNow
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by ServiceNow Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ServiceNow Technographics
ServiceNow is a Professional Services organization based in United States,
with around 29187 employees and annual revenues of $13.28 billion.
ServiceNow operates a diverse technology stack with applications such as
SAP Concur Expense, Mercer Darwin Benefits (formerly Thomsons Online Benefits) and SAP Concur Travel,
covering areas like Expense Management, Benefits Administration and Travel Management.
ServiceNow has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Mercer.
ServiceNow recently adopted applications including
LangChain in 2025, Anteriad Analytics in 2023 and SAP Entitlement Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ServiceNow’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ServiceNow’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ServiceNow technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.