Shea Homes
655 Brea Canyon Road,
Walnut, 91789, CA,
United States
Walnut, 91789, CA,
United States
1 909-594-9500
Construction and Real Estate
Shea Homes Technographics
Shea Homes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shea Homes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Shea Homes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shea Homes has purchased the following applications: Hyphen BuildPro for Construction ERP in 2015, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2013, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shea Homes is running and its propensity to invest more and deepen its relationship with Hyphen Solutions , Sage , Yardi or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shea Homes revenues, which have grown to $720.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shea Homes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shea Homes Tech Stack and Enterprise Applications
Shea Homes ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyphen Solutions | Legacy | Hyphen BuildPro | Construction ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Shea Homes implemented Hyphen BuildPro, a Construction ERP, to centralize construction operations and permitting workflows across its community build programs. The deployment targeted Field Managers and homeowner handoff processes, aligning production scheduling and start-package distribution with day-to-day field execution.
Hyphen BuildPro was configured to support production scheduling, lot sequencing, and construction schedule maintenance, and it was used to post production schedules and late changes after construction start. The implementation incorporated document management and permit tracking capabilities to assemble and deliver Construction Welcome Meeting packages and to produce timely start paperwork for each lot.
Operational processes recorded and synchronized start dates, permit information, and Field Manager assignments into the company CMS, while BuildPro was the system of record for posting schedules and start packages. Permit workflows were executed through the application, including submitting municipal building permit applications, obtaining permits, requesting checks for permits and re-inspect fees, and tracking sewer and water permit items and broken water meter charges.
Governance and process enforcement emphasized proactive communication with internal and external customers, centralized tracking of required start documents such as sketches, plot plans, siting plans and addendums, and coordinated creation and distribution of plot plans. The rollout formalized the initial lot start process, ongoing posting to Hyphen BuildPro, and processing of construction billing within the Hyphen BuildPro Construction ERP environment.
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Construction ERP | ERP Services and Operations |
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2016 | 2016 |
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Real Estate Property Management | ERP Services and Operations |
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2015 | 2015 |
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Real Estate Property Management | ERP Services and Operations |
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2015 | 2015 |
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Shea Homes AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Shea Homes implemented LivePerson Conversational Cloud. The LivePerson Conversational Cloud deployment is hosted as a cloud delivered conversational platform and is surfaced on the public Shea Homes website, delivering web chat and messaging capabilities categorized under Chatbots and Conversational AI. The configuration emphasizes session management, scripted conversational flows, automated lead capture, message routing and agent handoff functionality that are typical for web chat implementations. The implementation centralizes customer engagement touchpoints on the website to support online inquiry handling.
Modules and operational configuration for LivePerson Conversational Cloud include the web chat widget, conversational scripting and session analytics for message transcripts, and an operator console for live agent interactions. Governance and operational ownership are aligned to content and conversation design, routing rule maintenance and ongoing script tuning, coordinated across marketing and sales operations to align conversational flows with pre sales workflows. The deployment focuses on customer engagement and online sales inquiry handling through the LivePerson Conversational Cloud interface on the Shea Homes website.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Shea Homes Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Shea Homes implemented Zoom Video Communications' Zoom to add Audio Video and Web Conferencing capabilities to its public website. The deployment focuses on web-based conferencing to enable live virtual consultations and buyer-facing interactions directly from sheahomes.com.
Zoom on the Shea Homes website provides real-time video, audio, and screen sharing sessions that support virtual tours and customer meetings. Functional capabilities indicated by the implementation include in-browser joining, meeting scheduling links, and hosted meeting controls consistent with standard Audio Video and Web Conferencing workflows.
Operational coverage is primarily customer-facing, supporting sales and customer service teams that conduct remote consultations and walkthroughs tied to online content. The implementation is oriented toward an outward-facing web integration rather than an internal telephony replacement.
Governance and operational ownership for the website-hosted Zoom deployment is concentrated on web publishing and session management, with digital marketing and site operations likely handling configuration and access controls. Shea Homes uses Zoom as a website-hosted conferencing layer to connect online visitors with live remote staff for customer engagement.
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Collaboration | Collaboration |
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2018 | 2018 |
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Shea Homes Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Shea Homes CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Shea Homes ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2019 | 2019 |
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Shea Homes PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Shea Homes IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2006 | 2006 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Shea Homes
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President, Community Development | VP | Operations | |
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VP of Construction | VP | Operations | |
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Division President | CXO | Finance | |
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Director of Construction | Director | Operations | |
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Apps Being Evaluated by Shea Homes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shea Homes IT executives and key decision makers. This section highlights Shea Homes's latest recorded technology evaluations, including Epic MyChart for Electronic Health Record on 2025-08-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shea Homes digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-18 | Shea Homes | Evaluated | Epic Systems | Epic MyChart | Electronic Health Record | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Shea Homes Technographics
Shea Homes is a Construction and Real Estate organization based in United States,
with around 1700 employees and annual revenues of $720.0 million.
Shea Homes operates a diverse technology stack with applications such as
Hyphen BuildPro, LivePerson Conversational Cloud and Zoom,
covering areas like Construction ERP, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Shea Homes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hyphen Solutions, LivePerson and Zoom Video Communications.
Shea Homes recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shea Homes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shea Homes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shea Homes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.