Shell Energy
Shell Energy House, Westwood Way, Westwood Business Park,
Coventry, CV4 8HS,
United Kingdom
Coventry, CV4 8HS,
United Kingdom
44 33 0094-5800
Utilities
Shell Energy Technographics
Shell Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shell Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Shell Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shell Energy has purchased the following applications: Nexum Payment for Payment Processing in 2022, Hireserve ATS for Applicant Tracking System in 2020, Zendesk Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shell Energy is running and its propensity to invest more and deepen its relationship with Nexum Software , Hireserve , WorkJam or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shell Energy revenues, which have grown to $1.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shell Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shell Energy Tech Stack and Enterprise Applications
Shell Energy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nexum Software | Legacy | Nexum Payment | Payment Processing | ERP | n/a | 2022 | 2022 |
Shell Energy implemented Nexum Payment in 2022 to centralize Payment Processing for Shell Energy Retail finance operations. The deployment scoped Nexum Payment to daily cash application, bank reconciliation, sales ledger processing, and month end and year end reconciliation activities performed by the accounts team.
Nexum Payment was configured to support automated allocation and import of incoming customer payments into the Sales Ledger, posting of bank and sales ledger related journals to the General Ledger, and reconciliation of billing journals. The implementation covered configuration for reconciliation of balance sheet accounts against the Nexum system, handling of non-utilities invoicing and receipt allocation, and workflows for investigating unallocated receipts and customer payment queries.
Integrations explicitly implemented include interfaces between Nexum Payment and the company Sales Ledger and General Ledger for journal posting and payment allocation, and bank statement import flows to support daily reconciliation. Operational coverage emphasized Shell Energy Retail accounts functions, with responsibilities including reconciliation of indemnity claims, chargebacks and other bank claims, allocation of receipts, and pursuit of outstanding customer payments.
Governance and process design centered on standardized month end and year end bank reconciliation and journal posting procedures, defined investigation workflows for payment exceptions, and accounting controls for chargeback and indemnity claim handling. Nexum Payment serves as the operational hub for Payment Processing, accounts receivable management, and related finance controls within Shell Energy Retail.
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Shell Energy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hireserve | Legacy | Hireserve ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Shell Energy implemented Hireserve ATS. Hireserve ATS is deployed as an Applicant Tracking System powering the Shell Energy careers site and the public application capture experience on jobs.shellenergy.co.uk.
The deployment uses embedded application forms and an apply popup on the public careers site to capture candidate submissions directly into Hireserve ATS, establishing a web to ATS capture architecture. Core Applicant Tracking System capabilities implemented include vacancy posting and requisition management, candidate profile capture, configurable screening workflows, and recruiter and hiring manager task queues that drive the hiring lifecycle.
Operational coverage centers on Shell Energy recruitment and HR teams responsible for external hiring, with the careers site surface providing candidate engagement for external applicants in the United Kingdom. Governance was structured around centralized vacancy publishing and standardized hiring workflows inside Hireserve ATS, with role based access for recruiters and hiring managers and audit trails for application events to support recruitment policy and compliance.
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Task Management | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2018 | 2018 |
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Shell Energy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Shell Energy implemented Zendesk Chat within its customer service operations as part of its Chatbots and Conversational AI capability. The rollout supported remote Customer Service Advisor Specialists who operated live chat alongside email and ticket handling during September to December 2021.
Zendesk Chat was used to operate live chat sessions, manage ticket and email workflows, and surface FAQ scripts to advisors. Functional capabilities documented in agent activity include chat-based customer engagement, scripted FAQ guidance, account and billing detail management, form completion workflows, scheduling of customer reservations, technical support via chat, and dispute resolution for payments and orders.
Operational coverage centered on front-line customer service functions, including transferring contacts to the correct department, confirming payments and refunds, and maintaining client account data. Agents communicated with teammates during live sessions to clarify FAQ content and escalate complex queries, while recording contact outcomes and updates in the support workflow.
Governance emphasized adherence to FAQ scripts, timely completion of forms, and complete interaction records, with a reported 100% audit history for contacts. The deployment positioned Zendesk Chat as the conversational layer for Shell Energy customer service, supporting CRM adjacent processes and standard conversational workflows.
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Natural Language Processing | AI-Powered Application |
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2021 | 2021 |
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Shell Energy Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Shell Energy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Shell Energy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Video Editing | Content Management |
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2020 | 2020 |
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Shell Energy eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Shell Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Shell Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Shell Energy TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Shell Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Shell Energy Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Shell Energy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Shell Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shell Energy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shell Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Shell Energy Technographics
Shell Energy is a Utilities organization based in United Kingdom,
with around 2000 employees and annual revenues of $1.33 billion.
Shell Energy operates a diverse technology stack with applications such as
Nexum Payment, Hireserve ATS and Zendesk Chat,
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
Shell Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Nexum Software, Hireserve and Zendesk.
Shell Energy recently adopted applications including
Axiom GRC CoreStream in 2023, Nexum Payment in 2022 and Zendesk Guide in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shell Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shell Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shell Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.