London, W4 1NN,
United Kingdom
Shepherds Bush Housing Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Shepherds Bush Housing Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Shepherds Bush Housing Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shepherds Bush Housing Group has purchased the following applications: Infor SunSystems for ERP Financial in 2017, IRIS CascadeHR for Core HR in 2019, Voicescape Feedback for Survey and Questionnaire in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shepherds Bush Housing Group is running and its propensity to invest more and deepen its relationship with Infor , IRIS Software , Voicescape or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shepherds Bush Housing Group revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shepherds Bush Housing Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
|
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|
|
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Expense Management | ERP Financial Management |
|
2014 | 2014 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IRIS Software | Legacy | IRIS CascadeHR | Core HR | HCM | n/a | 2019 | 2019 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Voicescape | Legacy | Voicescape Feedback | Survey and Questionnaire | Collaboration | n/a | 2022 | 2022 |
In 2022, Shepherds Bush Housing Group deployed Voicescape Feedback to automate post-repair resident surveys and instrument real-time feedback for responsive repairs and customer service in West London, United Kingdom. Voicescape Feedback was implemented as a Survey and Questionnaire solution to capture resident experience immediately after repair events and to feed frontline teams with rapid insight.
The deployment focused on automated survey dispatch, real-time feedback capture, instant reporting and follow-up workflow capabilities. Configuration emphasized short post-repair questionnaires, automated triggers tied to repair completion events, and dashboards that provided case-level visibility for customer service and repairs coordinators.
Operational coverage centered on responsive repairs and customer service teams serving residents across West London, and the configuration supported outreach to more than 300 customers. Governance changes included creation of defined follow-up workflows and routing rules to drive contractor accountability and to surface cases requiring additional engagement, producing over 200 follow-ups since go-live.
Per the Voicescape case study, the implementation achieved around a 65% response rate and approximately 80% satisfaction across 300+ customers, enabled instant reporting for operational teams, improved resident relations through faster follow-up, and contributed to improved contractor accountability and frontline time savings.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2017 | 2017 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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