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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Shepherds Bush Housing Group Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP Financial Management n/a 2017 2017
Expense Management ERP Financial Management 2014 2014
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IRIS Software Legacy IRIS CascadeHR Core HR HCM n/a 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Voicescape Legacy Voicescape Feedback Survey and Questionnaire Collaboration n/a 2022 2022
In 2022, Shepherds Bush Housing Group deployed Voicescape Feedback to automate post-repair resident surveys and instrument real-time feedback for responsive repairs and customer service in West London, United Kingdom. Voicescape Feedback was implemented as a Survey and Questionnaire solution to capture resident experience immediately after repair events and to feed frontline teams with rapid insight. The deployment focused on automated survey dispatch, real-time feedback capture, instant reporting and follow-up workflow capabilities. Configuration emphasized short post-repair questionnaires, automated triggers tied to repair completion events, and dashboards that provided case-level visibility for customer service and repairs coordinators. Operational coverage centered on responsive repairs and customer service teams serving residents across West London, and the configuration supported outreach to more than 300 customers. Governance changes included creation of defined follow-up workflows and routing rules to drive contractor accountability and to surface cases requiring additional engagement, producing over 200 follow-ups since go-live. Per the Voicescape case study, the implementation achieved around a 65% response rate and approximately 80% satisfaction across 300+ customers, enabled instant reporting for operational teams, improved resident relations through faster follow-up, and contributed to improved contractor accountability and frontline time savings.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2017 2017
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Shepherds Bush Housing Group
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Shepherds Bush Housing Group Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Shepherds Bush Housing Group Technographics

Shepherds Bush Housing Group is a Professional Services organization based in United Kingdom, with around 300 employees and annual revenues of $25.0 million.

Shepherds Bush Housing Group operates a diverse technology stack with applications such as Infor SunSystems, IRIS CascadeHR and Voicescape Feedback, covering areas like ERP Financial, Core HR and Survey and Questionnaire.

Shepherds Bush Housing Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor, IRIS Software and Voicescape.

Shepherds Bush Housing Group recently adopted applications including Voicescape Feedback in 2022, Pathwire MailJet in 2020 and Microsoft Azure Cloud Services in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Shepherds Bush Housing Group’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Shepherds Bush Housing Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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