List of Voicescape Feedback Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Voicescape Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Voicescape Feedback for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Voicescape Feedback for Survey and Questionnaire include: Cambridge Housing Society, a United Kingdom based Construction and Real Estate organisation with 132 employees and revenues of $40.0 million, Mid Devon District Council, a United Kingdom based Government organisation with 250 employees and revenues of $27.0 million, Shepherds Bush Housing Group, a United Kingdom based Professional Services organisation with 300 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Voicescape Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Voicescape Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cambridge Housing Society | Construction and Real Estate | 132 | $40M | United Kingdom | Voicescape | Voicescape Feedback | Survey and Questionnaire | 2021 | n/a | In 2021 Cambridge Housing Society implemented Voicescape Feedback to run post repair tenant surveys. Voicescape Feedback is a Survey and Questionnaire application used to capture structured tenant feedback after repairs to support repairs service insight and contractor accountability. The deployment surveyed over 1,500 tenants and raised response rates from about 10% to 54%. Implementation centralized tenant survey workflows and leveraged automated outreach, reminder sequencing and structured response collection to increase engagement and produce timely service level feedback. Collected responses supported repairs service insight and highlighted contractor performance issues for operational review. Operational scope focused on repairs and customer service functions, with the customer services and repairs teams consuming survey outputs for case follow up and accountability processes. The project is described as freeing up customer services resource by shifting routine satisfaction capture to Voicescape Feedback and aligning feedback collection with repairs and customer service objectives. | |
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Mid Devon District Council | Government | 250 | $27M | United Kingdom | Voicescape | Voicescape Feedback | Survey and Questionnaire | 2024 | n/a | In 2024, Mid Devon District Council's Mid Devon Housing adopted Voicescape Feedback, a Survey and Questionnaire application, to automate post-repair tenant engagement across its largely rural United Kingdom service area. The implementation targeted consistent capture of repairs insight and standardization of tenant follow up workflows within the housing repairs function. Voicescape Feedback was configured to automate post-repair surveys, capture both structured fields and free text responses, and to deliver recorded messages in operatives' voices to boost trust and encourage participation. The solution went live in November 2024 and captured 348 responses with a 25% response rate and an overall satisfaction score of 79.6% through Voicescape Feedback. Deployment concentrated on repairs operations and instrumented job completion triggers to ensure timely feedback collection. Operational governance was established under the housing repairs team, with processes updated to incorporate automated survey triggers at repair closure and routine review of tenant feedback for operational decisions. Mid Devon plans to expand Voicescape Feedback into planned maintenance and complaints workflows to broaden its insight across maintenance and service complaint channels. The project emphasized using the Survey and Questionnaire application as a primary source of tenant sentiment for customer service and operational improvement. | |
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Shepherds Bush Housing Group | Professional Services | 300 | $25M | United Kingdom | Voicescape | Voicescape Feedback | Survey and Questionnaire | 2022 | n/a | In 2022, Shepherds Bush Housing Group deployed Voicescape Feedback to automate post-repair resident surveys and instrument real-time feedback for responsive repairs and customer service in West London, United Kingdom. Voicescape Feedback was implemented as a Survey and Questionnaire solution to capture resident experience immediately after repair events and to feed frontline teams with rapid insight. The deployment focused on automated survey dispatch, real-time feedback capture, instant reporting and follow-up workflow capabilities. Configuration emphasized short post-repair questionnaires, automated triggers tied to repair completion events, and dashboards that provided case-level visibility for customer service and repairs coordinators. Operational coverage centered on responsive repairs and customer service teams serving residents across West London, and the configuration supported outreach to more than 300 customers. Governance changes included creation of defined follow-up workflows and routing rules to drive contractor accountability and to surface cases requiring additional engagement, producing over 200 follow-ups since go-live. Per the Voicescape case study, the implementation achieved around a 65% response rate and approximately 80% satisfaction across 300+ customers, enabled instant reporting for operational teams, improved resident relations through faster follow-up, and contributed to improved contractor accountability and frontline time savings. |
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