ShipBob
120 N Racine Ave. Suite 100,
Chicago, 60607, IL,
United States
Chicago, 60607, IL,
United States
1 312-313-1104
Professional Services
ShipBob Technographics
ShipBob Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ShipBob and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1563 ShipBob employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ShipBob has purchased the following applications: Seismic Lessonly for Learning and Development in 2018, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ShipBob is running and its propensity to invest more and deepen its relationship with Seismic , JobandTalent , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ShipBob revenues, which have grown to $580.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ShipBob intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ShipBob Tech Stack and Enterprise Applications
ShipBob HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Seismic | Legacy | Seismic Lessonly | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018 Shipbob deployed Seismic Lessonly as its Learning and Development application, using Lessonly Learn on their website to host and deliver training content. Seismic Lessonly was positioned to support employee learning and enablement across the organization, with the deployment visible through web delivered lessons and course pages on Shipbob's site.
The implementation used standard Learning and Development capabilities such as lesson and course authoring, learner assignment and tracking, assessment workflows, and reporting dashboards. Seismic Lessonly configuration emphasized reusable lesson templates and role based content paths, enabling consistent onboarding and skill development content to be published through Lessonly Learn.
Operational coverage focused on training and enablement functions, with content managed through platform administrators and learning owners who update web based lessons. Governance centered on content lifecycle and administrator controls within Seismic Lessonly, ensuring lessons published to the website remained current and aligned with training priorities.
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Recruiting Chatbot | HCM |
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2024 | 2024 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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ShipBob AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, ShipBob implemented TeamSupport SnapEngage as an on-site conversational layer, deploying the solution on its public website to provide real time customer engagement. TeamSupport SnapEngage is used as a Chatbots and Conversational AI solution to handle customer inquiries, capture leads, and surface scripted conversational flows related to fulfillment and shipping questions.
The deployment follows a cloud hosted SaaS model with a web chat widget embedded across customer facing pages, configured for proactive invitations and persistent sessions. Implemented functional capabilities include live chat routing to support agents, canned responses and conversational templates, scripted conversational flows for common customer scenarios, automated capture of contact and session transcripts, an agent console for handling chat activity, and analytics reporting for chat volume and response patterns.
Operational ownership centers on customer support and commercial teams, using the chat channel to triage inbound support requests and to capture sales and onboarding leads. Governance and process changes focused on establishing response SLAs, routing rules and escalation workflows so chat interactions become part of ShipBob support and knowledge management processes. The relationship is ShipBob TeamSupport SnapEngage Chatbots and Conversational AI supporting customer support and commercial business functions on ShipBob's website.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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ShipBob Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Shipbob implemented Google Workspace (Formerly Google G-Suite) to standardize Collaboration across its United States operations. The deployment established Google Workspace (Formerly Google G-Suite) as the primary platform for enterprise email, real-time document collaboration, calendaring, and virtual meetings to support core business functions. This positioned Google Workspace as the collaboration backbone for corporate and operational teams at Shipbob.
Configuration focused on core Google Workspace modules such as Gmail, Drive, Docs, Sheets, Slides, Calendar and Meet, together with shared drives and the Admin console for tenancy and domain management. Implementation emphasized centralized account provisioning, role based administration and device access controls to manage user lifecycle and secure content sharing. The setup enabled real time co editing and collaborative authoring workflows consistent with the Collaboration category.
Operational coverage extended company wide across Shipbob's US teams including operations, customer support, engineering and finance, aligning collaboration tooling with cross functional workflows. Governance practices included centralized administration, policy driven access controls and staged rollout to business units to standardize communication and document workflows. Shipbob's Google Workspace implementation supports core corporate productivity and Collaboration business functions.
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ShipBob Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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ShipBob eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2022 | 2022 |
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ShipBob CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing, Sales Engagement | CRM |
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2017 | 2017 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ShipBob IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2019 | 2019 |
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ShipBob TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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ShipBob PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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ShipBob IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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ShipBob CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ShipBob
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Of Software QA | Director | IT | |
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SVP, Technology and Country Head, India | VP | IT | |
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Group Product Manager | Manager | IT | |
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Manager, Software Development | Director | IT | |
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Apps Being Evaluated by ShipBob Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ShipBob IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ShipBob digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ShipBob Technographics
ShipBob is a Professional Services organization based in United States,
with around 1563 employees and annual revenues of $580.0 million.
ShipBob operates a diverse technology stack with applications such as
Seismic Lessonly, TeamSupport SnapEngage and Google Workspace (Formerly Google G-Suite),
covering areas like Learning and Development, Chatbots and Conversational AI and Collaboration.
ShipBob has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Seismic, TeamSupport and Google.
ShipBob recently adopted applications including
JobandTalent Clara AI Recruiter in 2024, Talkdesk CX Cloud in 2024 and ShipBob in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ShipBob’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ShipBob’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ShipBob technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.