Munchen, 80804,
Germany
shizoo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by shizoo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 490 shizoo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that shizoo has purchased the following applications: SIDES Call Center for Call Center in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems shizoo is running and its propensity to invest more and deepen its relationship with SIDES or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing shizoo revenues, which have grown to $123.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for shizoo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SIDES | Legacy | SIDES Call Center | Call Center | CRM | n/a | 2014 | 2014 |
In 2014, shizoo implemented SIDES Call Center to automate order intake, webshop and app ordering, and driver management in Munich, Germany. The deployment targeted order management and operations in the Leisure and Hospitality business and used the SIDES Call Center application to centralize customer contacts and fulfillments, aligning the Call Center category with operational order workflows.
The implementation configured core SIDES capabilities for automated order intake, webshop and app ordering pipelines, and driver dispatch coordination, with the SIDES Call Center serving as the front door for phone based order capture and agent assisted transactions. Call center oriented functionality is assumed as part of the SIDES suite, including call routing, agent workspaces that surface order details, and automated creation of operational orders, enabling tighter orchestration between customer contact points and delivery operations.
Operational scope focused on Munich based order operations, affecting customer service, dispatch, and fulfillment teams, and required process changes to intake, routing and driver assignment workflows. Reported outcomes from the case study include doubled online orders and reduced manual labor and staffing costs, demonstrating that shizoo SIDES Call Center Call Center integration supported measurable shifts in order volume and operational overhead.
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