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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

shizoo Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SIDES Legacy SIDES Call Center Call Center CRM n/a 2014 2014
In 2014, shizoo implemented SIDES Call Center to automate order intake, webshop and app ordering, and driver management in Munich, Germany. The deployment targeted order management and operations in the Leisure and Hospitality business and used the SIDES Call Center application to centralize customer contacts and fulfillments, aligning the Call Center category with operational order workflows. The implementation configured core SIDES capabilities for automated order intake, webshop and app ordering pipelines, and driver dispatch coordination, with the SIDES Call Center serving as the front door for phone based order capture and agent assisted transactions. Call center oriented functionality is assumed as part of the SIDES suite, including call routing, agent workspaces that surface order details, and automated creation of operational orders, enabling tighter orchestration between customer contact points and delivery operations. Operational scope focused on Munich based order operations, affecting customer service, dispatch, and fulfillment teams, and required process changes to intake, routing and driver assignment workflows. Reported outcomes from the case study include doubled online orders and reduced manual labor and staffing costs, demonstrating that shizoo SIDES Call Center Call Center integration supported measurable shifts in order volume and operational overhead.
IT Decision Makers and Key Stakeholders at shizoo
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by shizoo Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD shizoo Technographics

shizoo is a Leisure and Hospitality organization based in Germany, with around 490 employees and annual revenues of $123.0 million.

shizoo operates a diverse technology stack with applications such as SIDES Call Center, covering areas like Call Center.

shizoo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SIDES.

shizoo recently adopted applications including SIDES Call Center in 2014, highlighting its ongoing modernization strategy.

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