ShopperLocal
2222 Sedwick Rd # 102,
Durham, 27713, NC,
United States
Durham, 27713, NC,
United States
1 877-251-4592
Distribution
ShopperLocal Technographics
ShopperLocal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ShopperLocal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 ShopperLocal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ShopperLocal has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2010, Microsoft 365 for Collaboration in 2017, FreshDesk Customer Support for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ShopperLocal is running and its propensity to invest more and deepen its relationship with Intuit , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ShopperLocal revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ShopperLocal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ShopperLocal Tech Stack and Enterprise Applications
ShopperLocal ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2010 | 2010 |
In 2010, ShopperLocal implemented Intuit Quickbooks Enterprise as its ERP Financial system to centralize transactional accounting for a U.S.-based distribution business with approximately 150 employees. The deployment positioned Intuit Quickbooks Enterprise as the primary financial backbone, consolidating core accounting activities and establishing a single chart of accounts across corporate finance.
The implementation focused on standard ERP Financial capabilities, including a central general ledger, accounts payable, accounts receivable, bank reconciliation, inventory valuation and cost of goods sold tracking, and consolidated financial reporting and budgeting. Intuit Quickbooks Enterprise configurations emphasized multi-user role control, audit trail support, and chart of accounts segmentation aligned to distribution financial workflows.
Operational coverage extended across finance, accounting, purchasing and order to cash processes, with a phased rollout targeting finance and accounting teams followed by transactional users handling vendor invoices and customer billing. Governance changes included standardized month end close procedures, approval workflows embedded in the system, and role-based access controls to enforce separation of duties within the ERP Financial environment.
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ShopperLocal Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 ShopperLocal implemented Microsoft 365 to consolidate its Collaboration capabilities across a 150 person distribution organization. The Microsoft 365 deployment was positioned as the primary productivity and communication platform for corporate staff, aligning email, document creation, and team collaboration under a single cloud tenant.
The implementation configured core Microsoft 365 services including Exchange Online for corporate email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document management, OneDrive for personal file storage, and Office applications for end user productivity. Identity and access were provisioned through Microsoft identity services to enable single sign on and centralized account management, and standard Collaboration controls such as mailbox policies, SharePoint site collections, and Teams governance were instituted.
Microsoft 365 is also referenced and used on the company website to support content workflows and externally visible collaboration links, indicating integration of cloud-hosted documents and contact workflows with public site interactions. Operational coverage prioritized business functions such as sales, marketing, and operations, with the cloud SaaS tenant model simplifying remote access and cross-department collaboration.
Governance for the rollout relied on centralized tenant administration, role based access controls, and staged user onboarding to manage group creation and external sharing. Training and change management were organized to align departmental workflows with Microsoft 365 Collaboration features, while ongoing administration focused on policy enforcement and tenant hygiene.
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ShopperLocal CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, ShopperLocal implemented FreshDesk Customer Support to manage inbound customer inquiries and service requests on its public website, using the Customer Support application to centralize customer-facing communication channels. ShopperLocal deployed FreshDesk Customer Support as a cloud SaaS instance surfaced through an embedded web support widget on the company website, aligning the application with its distribution customer service function.
The implementation focused on core Customer Support capabilities, including ticketing and case management, a branded web support portal, knowledge base publication, and automation for routing and SLA enforcement. Configuration work emphasized ticket categories, priority rules, agent roles, and canned responses to standardize resolution workflows for customer service and operations teams.
Operationally the FreshDesk Customer Support deployment was integrated directly with on-site contact forms and email-based ticket creation, enabling multichannel intake into a centralized support queue. The solution covered ShopperLocal’s customer service organization and adjacent operations functions, providing a single point of record for customer issues and escalation handling.
Governance centered on role-based access and queue ownership, with defined escalation paths and service level rules to align response accountability. Reporting and dashboard configuration supported operational monitoring and continuous refinement of ticket workflows without additional named system integrations disclosed.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ShopperLocal PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2016 | 2016 |
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ShopperLocal IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at ShopperLocal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Workforce Development | Director | HR | |
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Director Strategic Partnerships | Director | Finance | |
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President | CXO | Finance | |
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Apps Being Evaluated by ShopperLocal Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ShopperLocal IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ShopperLocal digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ShopperLocal Technographics
ShopperLocal is a Distribution organization based in United States,
with around 150 employees and annual revenues of $20.0 million.
ShopperLocal operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Microsoft 365 and FreshDesk Customer Support,
covering areas like ERP Financial, Collaboration and Customer Support.
ShopperLocal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Microsoft and Freshworks.
ShopperLocal recently adopted applications including
Salesforce Sales Cloud in 2021, Red Hat Enterprise Linux in 2019 and Amazon EC2 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ShopperLocal’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ShopperLocal’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ShopperLocal technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.