Signet Jewelers
375 Ghent Rd, Fairlawn,
Akron, 44333, OH,
United States
Akron, 44333, OH,
United States
1 330-668-5000
Retail
Signet Jewelers Technographics
Signet Jewelers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Signet Jewelers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 27991 Signet Jewelers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Signet Jewelers has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, UKG Workforce Central Payroll (ex Kronos Workforce Payroll) for Payroll in 2015, Oracle Retail Merchandising System for Retail Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Signet Jewelers is running and its propensity to invest more and deepen its relationship with SAP , UKG , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Signet Jewelers revenues, which have grown to $7.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Signet Jewelers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Signet Jewelers Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Microsoft Dynamics NAV | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018, Signet Jewelers implemented SAP S/4 HANA as its ERP Financial system, migrating from Microsoft Dynamics NAV. The project delivered a global SAP S/4 HANA rollout intended to consolidate core finance functions and retail transactional processing across the enterprise, centralizing ledgers and enabling more consistent financial reporting within the SAP S/4 HANA application landscape.
SAP S/4 HANA was configured to provide core ERP Financial functionality including general ledger, accounts payable, accounts receivable, procurement-to-pay, fixed asset accounting, and financial close processes. Configuration efforts emphasized chart of accounts harmonization, intercompany accounting rules, period close workflows, and payments administration controls, and were aligned with order-to-cash exception handling and concurrent optimization initiatives to reduce order cancellations.
The implementation linked the SAP S/4 HANA financial backbone to omnichannel and eCommerce initiatives and to contact centre payment and refund workflows, creating unified transaction and reconciliation streams without naming specific third party platforms. Infrastructure workstreams such as data centre migrations and network upgrades were executed as part of the wider delivery program to ensure operational readiness for the SAP deployment, with operational coverage across finance, procurement, IT project portfolio management, and retail operations on a global basis.
Governance and delivery were managed through the IT Project Portfolio Management office, with a Senior IT Department Manager accountable for portfolio budgeting and resource allocation, overseeing c.9 direct reports and a wider pool of contract resources. Responsibilities included facilitation of the annual portfolio and budget cycle, allocation of project management and business analyst resources across c.50 annual projects and c.£5m CAPEX, tracking and reporting programme progress to C-level executives, IT procurement and payments administration, contract reviews and renewals across c.75 suppliers, and maintaining Software Asset Management and Sarbanes Oxley IT Project Delivery Framework compliance for in scope projects. SAP S/4 HANA is recorded as one of the key global projects alongside GDPR implementation, omnichannel initiatives, and contact centre telephony upgrades.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Payroll (ex Kronos Workforce Payroll) | Payroll | HCM | n/a | 2015 | 2015 |
In 2015, Signet Jewelers implemented UKG Workforce Central Payroll (ex Kronos Workforce Payroll) to process payroll using Kronos. The deployment established a centralized Payroll platform to manage pay processing for the company, aligning payroll operations with HR and finance functions.
UKG Workforce Central Payroll was configured to support standard payroll modules including pay calculation, tax withholding and reporting, deduction management, retroactive pay handling, and payroll scheduling. The implementation emphasized payroll engine configuration and rule sets consistent with enterprise payroll control, and it reused Kronos time capture as the authoritative source for hours worked when available.
Operational integrations centered on consuming Kronos time and attendance data, producing payroll registers and formatted outputs for finance downstream systems, and maintaining audit trails and role based access for payroll and HR users. Governance practices focused on centralized pay calendars, pay rule stewardship, and payroll change control processes to support ongoing payroll operations within Signet Jewelers.
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2005 | 2005 |
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Workforce Management | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Signet Jewelers implemented Oracle Retail Merchandising System as part of its Retail Management stack to centralize merchandising and inventory workflows across its retail estate. The deployment covered 989 stores across the United States, Outlet and Canadian channels and supported a merchandising footprint that handled $112.1M in FY16 sales volume, with specific responsibility for Vera Wang and Neil Lane wedding assortments.
The implementation leveraged Oracle Retail Merchandising System alongside Oracle Predictive Solutions, Oracle Retail Merchandise Financial Planning, Oracle Retail Allocations, Desktop Intelligence Business Objects and AX11 to support forecasting, open to buy planning, replenishment controls and allocation processes. Functional capabilities configured included demand forecasting, plan and manage OTB for brand summaries, replenishment and allocation controls for specialty sizing inventory, contract reconciliation, recounting sales, projections and order management, and senior leadership reporting.
Operational integrations were business facing, working closely with vendors to maintain in stocks above 95 percent and coordinating with a third party for a stock sizing initiative. The system governed replenishment and allocation for all Vera Wang and Neil Lane store merchandise and controlled inventory flow across full price, outlet and Canadian channels, aligning merchandising, planning and vendor collaboration workflows.
Governance and rollout included a designated project manager for a new stock sizing program that mobilized cross functional teams and a third party to develop and monitor the initiative, and internal training for one assistant to support ongoing operations. Explicit outcomes reported during the program included a $1.4M reduction in inventory, Vera Wang sales comp of plus 18.9 percent and plus 15.9 percent to last year, and expansion of Neil Lane stores by 70 percent while beating plan sales by 31 percent and margin by 37 percent.
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Retail Management | ERP Services and Operations |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Signet Jewelers
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Signet Jewelers Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Signet Jewelers IT executives and key decision makers. This section highlights Signet Jewelers's latest recorded technology evaluations, including Palantir Foundry for Analytics and BI on 2026-02-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Signet Jewelers digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Signet Jewelers Technographics
Signet Jewelers is a Retail organization based in United States,
with around 27991 employees and annual revenues of $7.17 billion.
Signet Jewelers operates a diverse technology stack with applications such as
SAP S/4 HANA, UKG Workforce Central Payroll (ex Kronos Workforce Payroll) and Oracle Retail Merchandising System,
covering areas like ERP Financial, Payroll and Retail Management.
Signet Jewelers has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and Oracle.
Signet Jewelers recently adopted applications including
Workplace by Facebook in 2023, Diaspark CRM in 2023 and Workday Recruiting in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Signet Jewelers’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Signet Jewelers’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Signet Jewelers technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.