Hertfordshire, WD4 8UD,
United Kingdom
Sir Robert McAlpine Technographics
Sir Robert McAlpine Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sir Robert McAlpine and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1630 Sir Robert McAlpine employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sir Robert McAlpine has purchased the following applications: Oracle JD Edwards EnterpriseOne HCM for Core HR in 2015, Adobe Connect for Audio Video and Web Conferencing in 2018, FreshDesk Customer Support for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sir Robert McAlpine is running and its propensity to invest more and deepen its relationship with Oracle , MultiTime Limited , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sir Robert McAlpine revenues, which have grown to $1.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sir Robert McAlpine intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sir Robert McAlpine Tech Stack and Enterprise Applications
Sir Robert McAlpine HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne HCM | Core HR | HCM | n/a | 2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Sir Robert McAlpine Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Sir Robert McAlpine Ltd implemented Adobe Connect for Audio Video and Web Conferencing and embedded the application on its public website. The deployment provided a web-accessible conferencing layer to deliver external webinars and customer-facing virtual sessions directly through the corporate site.
Adobe Connect was configured to support hosted virtual meeting rooms, webinar hosting, content sharing, screen sharing and session recording, reflecting standard Audio Video and Web Conferencing functional modules. The implementation emphasized web entry and media playback workflows, enabling scheduled sessions and on-demand recordings to be surfaced on the website.
Operational coverage included external engagement via the website and internal project communication use cases, affecting communications and client engagement functions. Governance focused on session scheduling, user and rights management, and content lifecycle controls to maintain consistent web-based access and playback.
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Collaboration | Collaboration |
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2019 | 2019 |
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Sir Robert McAlpine CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021 Sir Robert McAlpine Ltd implemented FreshDesk Customer Support in the Customer Support category. The deployment used the cloud-hosted FreshDesk Customer Support application embedded on the corporate website to capture inbound client queries and project-related support requests through a web support widget and web forms.
Configuration focused on core Customer Support capabilities, including ticketing and queue management, a public knowledge base for self-service, automated workflow rules for ticket routing, and SLA and escalation policies. FreshDesk Customer Support was configured with canned responses, priority tagging, and automation to standardize first-response and assignment flows.
Operational coverage centered on handling client-facing enquiries and on-site project issues via the website entry points, with routed queues feeding support agents responsible for client services and project delivery. Integrations were implemented through the website embedding and form capture, positioning FreshDesk Customer Support as the primary web-facing incident and query intake channel.
Governance work established ticket ownership rules, SLA-driven escalation paths, and knowledge base editorial controls to maintain response consistency across projects. Training and process alignment emphasized standardized triage, assignment, and resolution workflows to operationalize the FreshDesk Customer Support deployment.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sir Robert McAlpine PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Sir Robert McAlpine IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Sir Robert McAlpine CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Sir Robert McAlpine
Apps Being Evaluated by Sir Robert McAlpine Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||