Skeidarliving Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Skeidarliving Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Skeidarliving Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Skeidarliving Group has purchased the following applications: Workplace by Facebook for Collaboration in 2020, iTX for Call Center in 2022, Microsoft Azure Monitor for Application Performance Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Skeidarliving Group is running and its propensity to invest more and deepen its relationship with Facebook , Microsoft , iTX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Skeidarliving Group revenues, which have grown to $202.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Skeidarliving Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iTX | Legacy | iTX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, Skeidarliving Group deployed iTX in a Call Center capacity on their website. Skeidarliving Group uses iTX as a Call Center application to support customer service and contact center operations originating from its web storefront. The deployment is scoped to website-embedded contact flows and agent-facing routing, aligned to the companys mid-market operational scale with approximately 500 employees.
The iTX implementation emphasizes standard Call Center capabilities including interactive voice response, automatic call distribution, omnichannel session routing, agent desktop workflows, and web callback or chat intake configured to capture and route website-originated contacts. Configuration work focused on routing rules, queuing policies, and agent skill profiles to align online inquiry handling with business hours and service tiers. Operational governance is centered on the customer service organization, with process controls for change management and routing rule updates. iTX is the named application driving the Call Center function for Skeidarliving Group on their website.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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