List of iTX Customers
Since 2010, our global team of researchers has been studying iTX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iTX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iTX for Call Center include: Skeidarliving Group, a Norway based Manufacturing organisation with 500 employees and revenues of $202.0 million, Polar Kraft, a Norway based Utilities organisation with 33 employees and revenues of $38.7 million, Kraftriket, a Norway based Utilities organisation with 30 employees and revenues of $25.2 million, Eidsiva Bredband AS, a Norway based Communications organisation with 160 employees and revenues of $18.0 million, AMobler, a Norway based Retail organisation with 89 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using iTX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iTX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Account Group Norway | Professional Services | 34 | $2M | Norway | iTX | iTX | Call Center | 2022 | n/a |
In 2022, Account Group Norway deployed iTX, an application in the Call Center category, embedded on its public website https://www.account-group.no/. Account Group Norway is a 34-employee professional services firm and the iTX instance is implemented to capture and manage web-originated contact flows and customer callbacks directly from the site.
The iTX deployment focuses on web-initiated contact handling and is consistent with Call Center capabilities such as click-to-call or web callback widgets, session routing and browser-based agent consoles, and call logging and reporting for agent workflows. Operational coverage is centered on customer-facing business functions including client support and sales inquiries, with configuration and governance calibrated for a small professional services organization rather than an enterprise contact center.
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AMobler | Retail | 89 | $8M | Norway | iTX | iTX | Call Center | 2022 | n/a |
In 2022, AMobler implemented iTX for Call Center on its public website to provide web based customer contact handling. The deployment of iTX on the a-mobler.no site centralizes inbound voice and web contact routing for AMobler, a Norway based retailer with 89 employees and approximately 8,000,000 in revenue. AMobler iTX Call Center supports customer service and e-commerce inquiry handling as the primary business functions impacted.
The implementation uses the iTX application embedded into the website to capture customer initiated contacts and route them to the retailer's support agents, leveraging standard Call Center capabilities such as call queuing, agent routing, session controls, and contact logging. Configuration work emphasized agent profiles, routing rules, and on site web contact widgets to align with order support and post sale service workflows. Operational coverage is focused on the customer support function for online shoppers, with governance centered on agent access controls, contact record retention, and basic performance reporting.
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Eidsiva Bredband AS | Communications | 160 | $18M | Norway | iTX | iTX | Call Center | 2023 | n/a |
In 2023, Eidsiva Bredband AS deployed iTX as a Call Center solution on its website to provision web-based customer contact. The deployment focused on enabling customer service and contact center interactions for the Norway-based communications provider, leveraging the iTX application to surface click-to-call and browser session initiation directly from the corporate site. This implementation positions iTX as the primary web-facing contact channel for customer inquiries and support.
Configuration emphasized standard Call Center functional modules, including automatic call distribution, interactive voice response, browser-based agent sessions, web callback and click-to-call workflows, together with agent queueing and session management. Operational coverage centered on customer service teams and front-line contact center staff, with governance adjustments to queue definitions, shift scheduling and handling workflows to align web contacts with support processes. Monitoring and reporting capabilities were configured to support agent performance and contact handling oversight.
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Professional Services | 20 | $2M | Norway | iTX | iTX | Call Center | 2022 | n/a |
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Utilities | 30 | $25M | Norway | iTX | iTX | Call Center | 2022 | n/a |
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Professional Services | 25 | $2M | Norway | iTX | iTX | Call Center | 2022 | n/a |
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Retail | 10 | $1M | Norway | iTX | iTX | Call Center | 2023 | n/a |
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Utilities | 33 | $39M | Norway | iTX | iTX | Call Center | 2020 | n/a |
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Manufacturing | 500 | $202M | Norway | iTX | iTX | Call Center | 2022 | n/a |
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Buyer Intent: Companies Evaluating iTX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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