Slack
Salesforce Tower, 415 Mission Street, Floor 3,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-630-7943
Communications
Slack Technographics
Slack Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Slack and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2700 Slack employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Slack has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Sterling Background Check for BackGround Screening in 2020, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Slack is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Slack revenues, which have grown to $903.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Slack intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Slack Tech Stack and Enterprise Applications
Slack ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Slack implemented Oracle NetSuite ERP as its ERP Financial solution to centralize core finance operations. The deployment leveraged Oracle NetSuite ERP cloud-native SaaS architecture to consolidate transactional finance workflows and establish a single financial ledger for the organization.
Implementation concentrated on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, billing and revenue recognition, fixed asset accounting, and period close orchestration. Configuration work emphasized chart of accounts alignment, revenue recognition rules, intercompany accounting and role-based access controls, while workflow automation addressed approval routing for purchase-to-pay and order-to-cash processes.
Operational scope covered finance, accounting and treasury functions, with system administration and change control governance positioned inside the finance organization. Rollout was structured to phase in modules to stabilize month-end close and reporting, and Oracle NetSuite ERP provided the centralized ERP Financial platform for Slacks transactional accounting and financial reporting needs.
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Payment Processing | ERP |
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2020 | 2020 |
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Slack HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2020 | 2020 |
In 2020, Slack implemented Sterling Background Check as part of its BackGround Screening tooling to formalize candidate screening and case management within the recruiting workflow. The Sterling Background Check deployment was used by the Recruitment Coordination team to initiate and follow up on background investigations and to support offer auditing activities tied to hiring decisions.
The implementation emphasized standard BackGround Screening capabilities, including candidate order initiation, case management for background investigations, status tracking and report delivery, and compliance screening workflows. Sterling Background Check was configured to surface investigation status to recruiters and to drive follow up actions, enabling coordinated communications and escalation during the hiring lifecycle.
Sterling Background Check was integrated with Slack recruiting operations that relied on Workday ATS, GoodTime scheduling tool, Asana task management tool, and Google Workspace, enabling orchestration between candidate scheduling, task assignments, and background check status updates. Operational coverage included recruiting coordinators, global recruiting coordination teams, hiring managers, interviewers, executive assistants, and cross functional partners in sales, customer success, design, engineering, and early talent sourcing, supporting end to end interview logistics and screening handoffs.
Governance centered on processization by the recruiting coordination function, including a hiring guide template to standardize interview loops and resources, audit controls for offer letter accuracy and compliance, and explicit ownership for initiating and following up background checks via Sterling Background Check. The approach supported a high touch candidate experience and was used alongside a cadence that achieved a one hour average turnaround for interview scheduling activities as part of the broader recruiting operations.
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Employee Engagement | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Slack AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Slack deployed Drift AI Chatbot on its website to provide conversational interactions with site visitors. Drift AI Chatbot is implemented as a web-based chat interface functioning as Slack's front-line conversational interface for customer engagement. The implementation sits squarely in the Chatbots and Conversational AI category and emphasizes automated response generation, inquiry routing, and lead qualification flows tied to web sessions.
Configuration details visible on the site indicate use of conversational playbooks, scripted qualification flows, and embedded lead capture forms, enabling Marketing, Sales, and Support to engage asynchronous website traffic. Operational scope is the public Slack website where the Drift AI Chatbot manages initial contact and orchestrates handoffs into internal workflows. Governance appears oriented around centralized conversation design and iterative playbook updates, with conversation analytics and content controls used to refine engagement patterns over time.
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Slack Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Slack Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2022 | 2022 |
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Contract Lifecycle Management | Content Management |
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2018 | 2018 |
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Slack CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Center, Customer Support | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Sales Engagement | CRM |
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2019 | 2019 |
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Slack ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Slack TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Slack PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Extract, Transform, and Load (ETL) | PaaS |
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2020 | 2020 |
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Open-Source Database | PaaS |
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2022 | 2022 |
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Slack IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Slack CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Slack
| First Name | Last Name | Title | Function | Department | Phone | |
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CTO | CXO | Finance | |
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VP Business Operations | VP | Operations | |
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CMO | CXO | Finance | |
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Senior Recruiting Manager | Manager | HR | |
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Recruiting Manager | Manager | HR | |
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Director, Executive Recruiting | Director | HR | |
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Director, Risk and Compliance | Director | Risk | |
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VP of Customer Experience | VP | Customer Service | |
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Chief of Staff, Customer Experience | CXO | Customer Service | |
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Customer Experience Lead | Manager | Customer Service | |
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Head of Customer Success, Portfolio Excellence (High Touch) | Director | Customer Service | |
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Senior Manager, Digital Customer Success | Manager | IT | |
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Staff Risk and Compliance Manager | Manager | Risk | |
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Senior Manager, Corporate Counsel | Manager | Legal | |
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Corporate Counsel Manager | Manager | Finance | |
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Director, Senior Corporate Counsel | Director | Finance | |
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Apps Being Evaluated by Slack Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Slack IT executives and key decision makers. This section highlights Slack's latest recorded technology evaluations, including Cherwell ITSM for IT Service Management on 2026-01-23, Intelex EHS Platform for Environment, Health and Safety (EHS) on 2024-12-17, and Intelex Supplier Management for Supplier Relationship Management on 2024-12-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Slack digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-23 | Slack | Evaluated | Ivanti | Cherwell ITSM | IT Service Management | ITSM |
| 2024-12-17 | Slack | Evaluated | Intelex Technologies | Intelex EHS Platform | Environment, Health and Safety (EHS) | HCM |
| 2024-12-17 | Slack | Evaluated | Intelex Technologies | Intelex Supplier Management | Supplier Relationship Management | Procurement |
| 2024-12-17 | Slack | Evaluated |
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Environment, Health and Safety (EHS) | HCM |
| 2024-09-30 | Slack | Evaluated |
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Electronic Health Record | ERP Services and Operations |
| 2024-09-18 | Slack | Evaluated |
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Learning and Development | HCM |
FAQ - APPS RUN THE WORLD Slack Technographics
Slack is a Communications organization based in United States,
with around 2700 employees and annual revenues of $903.0 million.
Slack operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Sterling Background Check and Drift AI Chatbot,
covering areas like ERP Financial, BackGround Screening and Chatbots and Conversational AI.
Slack has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and Drift.
Slack recently adopted applications including
Culture Amp in 2023, Onit ContractWorks in 2022 and Deno in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Slack’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Slack’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Slack technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.