Sallie Mae
300 Continental Drive,
Newark, 19713, DE,
United States
Newark, 19713, DE,
United States
1 302-451-0200
Banking and Financial Services
Sallie Mae Technographics
Sallie Mae Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sallie Mae and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1740 Sallie Mae employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sallie Mae has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2009, Workday HCM for Core HR in 2011, Fiserv DNA Bank Platform for Core Banking in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sallie Mae is running and its propensity to invest more and deepen its relationship with Oracle , Workday , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sallie Mae revenues, which have grown to $1.81 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sallie Mae intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sallie Mae Tech Stack and Enterprise Applications
Sallie Mae ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2009 | 2009 |
Sallie Mae implemented Oracle PeopleSoft ERP in 2009. The deployment targeted core ERP Financial operations to consolidate finance and procurement processes under a single application platform.
Implementation centered on PeopleSoft financials modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Procurement and Supplier Management, and Financial Reporting. Configuration emphasized chart of accounts design, period close workflows, and role based security aligned to corporate finance and sourcing functions. PeopleSoft financials experience was identified as a hiring preference to support ongoing configuration and operational support.
The Oracle PeopleSoft ERP implementation was structured as an enterprise finance and procurement system, supporting transactional processing, authorized approval workflows, and centralized financial controls. Integration points were established to support accounting ledgers and treasury workflows, while maintaining audit trails and consolidation ready reporting structures consistent with ERP Financial system practices. Governance included defined approval hierarchies and centralized control over master data and period close procedures to standardize financial operations.
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ERP Financial | ERP |
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2011 | 2012 |
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Sallie Mae HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2011 | 2011 |
In 2011, Sallie Mae implemented Workday HCM as its Core HR system. The deployment established a centralized Core HR platform supporting core personnel records, workforce administration, benefits configuration, and HR reporting, aligned to enterprise people management needs. The implementation was positioned at the intersection of HR and finance, reflected by participation from the SVP of Human Resources and the VP of Financial Systems during the program.
Workday HCM was delivered as a cloud SaaS Human Capital Management platform providing standard Core HR modules including employee lifecycle management, position and organizational modeling, and compensation administration. Operational scope focused on enterprise HR functions and payroll adjacent processes under HR governance across Sallie Mae's U.S. operations. Governance was structured around HR leadership with financial systems oversight to align HR data and workforce processes with broader finance and operational planning.
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Payroll | HCM |
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2013 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Recruiting, Candidate Relationship Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2005 | 2005 |
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Sallie Mae ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Sallie Mae deployed the Fiserv DNA Bank Platform as its Core Banking application to support customer service and deposit account operations. Customer service representatives used Fiserv DNA Bank Platform to manage high value savings accounts, including personal detail maintenance and interest rate configuration, and to provide first line telephone technical support for online and mobile banking channels.
The deployment leveraged Fiserv DNA Bank Platform capabilities for account management and case handling, with front-line staff creating and tracking support tickets directly in Fiserv DNA. Representatives identified and tracked trends in issue types and raised recurring problem patterns to supervisors, embedding problem classification and ticket escalation into daily service workflows.
Operational coverage centered on the Customer Service function and Bank Operations, with Fiserv DNA acting as the routing and case management hub for escalations to Bank Operations. The implementation tied online and mobile banking incident intake to the Core Banking platform, enabling tickets raised by customer service to be visible and actionable within operational workflows.
Governance changes emphasized formal escalation procedures and trend reporting, with supervisors receiving aggregated issue signals from customer service and routing complex cases through Fiserv DNA to Bank Operations. The arrangement institutionalized ticket-based escalation and trend escalation paths, aligning customer support, account servicing, and operations within the Fiserv DNA Bank Platform environment.
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Lease Management | ERP Services and Operations |
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2018 | 2018 |
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Sallie Mae Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Sallie Mae Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Sallie Mae Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Sallie Mae eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Sallie Mae CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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Sallie Mae ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Sallie Mae Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2009 | 2009 |
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Supplier Relationship Management | Procurement |
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2009 | 2009 |
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Sallie Mae TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2015 | 2016 |
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Sallie Mae PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2018 | 2018 |
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Data Migration | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Sallie Mae IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Container Service | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Data Warehouse Appliance | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2018 | 2018 |
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Infrastructure as Code (IaC) | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2010 | 2010 |
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Sallie Mae CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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VPN | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sallie Mae
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sallie Mae Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sallie Mae IT executives and key decision makers. This section highlights Sallie Mae's latest recorded technology evaluations, including Sitecore CMS for Web Content Management on 2025-09-05, Q2 Digital Banking Platform for Digital Banking on 2025-08-21, and SAP Business One for ERP Financial on 2025-03-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sallie Mae digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sallie Mae Technographics
Sallie Mae is a Banking and Financial Services organization based in United States,
with around 1740 employees and annual revenues of $1.81 billion.
Sallie Mae operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Workday HCM and Fiserv DNA Bank Platform,
covering areas like ERP Financial, Core HR and Core Banking.
Sallie Mae has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Fiserv.
Sallie Mae recently adopted applications including
Veza Access Platform in 2023, Fiserv DNA Bank Platform in 2021 and Adobe Experience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sallie Mae’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sallie Mae’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sallie Mae technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.