Paramus, 7652, NJ,
United States
Smart Sites Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Smart Sites and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Smart Sites employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smart Sites has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2019, EmailAnalytics for Analytics and BI in 2025, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smart Sites is running and its propensity to invest more and deepen its relationship with HubSpot , Smith.ai , EmailAnalytics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smart Sites revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smart Sites intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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|
Chatbots and Conversational AI | AI-Powered Application |
|
2022 | 2022 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EmailAnalytics | Legacy | EmailAnalytics | Analytics and BI | Analytics and BI | n/a | 2025 | 2025 |
In 2025, SmartSites implemented EmailAnalytics for their sales and customer-service teams in the United States to enforce a 4-hour reply SLA. The EmailAnalytics deployment used a straightforward SaaS integration of team Gmail accounts into EmailAnalytics dashboards, centralizing inbound and outbound email metrics for goal tracking. The implementation leveraged Analytics and BI capabilities to set response-time targets and generate weekly email summaries for visibility.
Operational scope covered US-based sales and customer service groups, with dashboards and scheduled reporting used to drive accountability and SLA adherence. Governance centered on team level goal configuration and automated weekly summaries, rather than heavy workflow reengineering. The rollout delivered a measurable outcome, with average response time falling by 60.4% within two months.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
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Digital Advertising Platform | CRM |
|
2016 | 2016 |
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Digital Advertising Platform | CRM |
|
2020 | 2020 |
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Marketing Automation | CRM |
|
2016 | 2016 |
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Marketing Automation | CRM |
|
2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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