AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Smith and Edwards Co Tech Stack and Enterprise Applications

ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Epicor Legacy Epicor Eagle Retail Management ERP Services and Operations n/a 2017 2017
In 2017, Smith and Edwards Co implemented Epicor Eagle as its core Retail Management platform. The deployment targeted store operations and corporate merchandising for the United States based specialty retailer with approximately 200 employees. The implementation leveraged Epicor Eagle N Series architecture and was configured to support point of sale, inventory control, purchasing and pricing workflows, along with promotions management and consolidated store reporting. Epicor Eagle was used to centralize product master data and to enforce consistent pricing and promotional rules across retail outlets, using standard Retail Management capabilities for transaction processing and stock level visibility. Operational ownership rested with store operations, merchandising and finance teams, with governance centered on centralized inventory and pricing controls and store level transaction reconciliation. Rollout emphasized configuration of terminal level POS workflows, standardized replenishment procedures and reporting for store managers and corporate buyers, reflecting typical Retail Management operational practices for a mid market retailer.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Olark Legacy Olark Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2014 2014
In 2014, Smith and Edwards Co implemented Olark Live Chat on its public website. The deployment uses the Olark Live Chat website-embedded widget, a cloud-hosted conversational interface categorized as Chatbots and Conversational AI, to provide real-time customer engagement and online sales assistance. The implementation is delivered through a client-side JavaScript widget embedded across commerce and store information pages, enabling presence indicators, visitor session monitoring, and chat transcript capture for review. Configuration emphasized standard conversational modules including canned responses, lead capture prompts, manual chat routing to customer service agents, and transcript logging. Operational scope covers customer service and e-commerce merchandising teams who handle inbound web inquiries, with governance established via chat handling protocols, agent assignment rules, and transcript review procedures to integrate the chat channel into existing support workflows. This configuration situates Smith and Edwards Co Olark Live Chat within the Chatbots and Conversational AI category, directly supporting customer support and online sales business functions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2012 2012
In 2012, Smith and Edwards Co implemented Google Workspace (Formerly Google G-Suite) as their primary Collaboration platform. The deployment uses Google Workspace cloud-hosted services under the corporate domain to centralize email, calendar, document collaboration, and Drive-based file storage for the organization. Core Collaboration capabilities were configured to support shared documents, real-time editing, and calendar scheduling across teams. Google Workspace (Formerly Google G-Suite) configuration includes centralized administration via the Admin console, account provisioning, role-based access controls, and standard security and device management controls typical of the category. Operational scope covers corporate departments across the United States for a roughly 200 person workforce, supporting merchandising, sales, store operations and finance communication workflows. The implementation surfaces on their public website, indicating domain association for mail routing and Google service verification, and governance is organized around centralized account management and SaaS administration practices.
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Shipping Management eCommerce 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Web Gateways (SWG) CyberSecurity 2019 2019

IT Decision Makers and Key Stakeholders at Smith and Edwards Co

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Smith and Edwards Co Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smith and Edwards Co IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smith and Edwards Co digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Smith and Edwards Co Technographics
Smith and Edwards Co is a Retail organization based in United States, with around 200 employees and annual revenues of $20.0 million.
Smith and Edwards Co operates a diverse technology stack with applications such as Epicor Eagle, Olark Live Chat and Google Workspace (Formerly Google G-Suite), covering areas like Retail Management, Chatbots and Conversational AI and Collaboration.
Smith and Edwards Co has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Epicor, Olark and Google.
Smith and Edwards Co recently adopted applications including Trustwave SecureTrust Seal in 2019, USPS Click-N-Ship in 2018 and Epicor Eagle in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smith and Edwards Co’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Smith and Edwards Co’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smith and Edwards Co technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.