Ogden, 84404, UT,
United States
Smith and Edwards Co Technographics
Smith and Edwards Co Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smith and Edwards Co and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Smith and Edwards Co employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smith and Edwards Co has purchased the following applications: Epicor Eagle for Retail Management in 2017, Olark Live Chat for Chatbots and Conversational AI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smith and Edwards Co is running and its propensity to invest more and deepen its relationship with Epicor , Olark , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smith and Edwards Co revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smith and Edwards Co intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smith and Edwards Co Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eagle | Retail Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Smith and Edwards Co implemented Epicor Eagle as its core Retail Management platform. The deployment targeted store operations and corporate merchandising for the United States based specialty retailer with approximately 200 employees.
The implementation leveraged Epicor Eagle N Series architecture and was configured to support point of sale, inventory control, purchasing and pricing workflows, along with promotions management and consolidated store reporting. Epicor Eagle was used to centralize product master data and to enforce consistent pricing and promotional rules across retail outlets, using standard Retail Management capabilities for transaction processing and stock level visibility.
Operational ownership rested with store operations, merchandising and finance teams, with governance centered on centralized inventory and pricing controls and store level transaction reconciliation. Rollout emphasized configuration of terminal level POS workflows, standardized replenishment procedures and reporting for store managers and corporate buyers, reflecting typical Retail Management operational practices for a mid market retailer.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Smith and Edwards Co implemented Olark Live Chat on its public website. The deployment uses the Olark Live Chat website-embedded widget, a cloud-hosted conversational interface categorized as Chatbots and Conversational AI, to provide real-time customer engagement and online sales assistance. The implementation is delivered through a client-side JavaScript widget embedded across commerce and store information pages, enabling presence indicators, visitor session monitoring, and chat transcript capture for review.
Configuration emphasized standard conversational modules including canned responses, lead capture prompts, manual chat routing to customer service agents, and transcript logging. Operational scope covers customer service and e-commerce merchandising teams who handle inbound web inquiries, with governance established via chat handling protocols, agent assignment rules, and transcript review procedures to integrate the chat channel into existing support workflows. This configuration situates Smith and Edwards Co Olark Live Chat within the Chatbots and Conversational AI category, directly supporting customer support and online sales business functions.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Smith and Edwards Co implemented Google Workspace (Formerly Google G-Suite) as their primary Collaboration platform. The deployment uses Google Workspace cloud-hosted services under the corporate domain to centralize email, calendar, document collaboration, and Drive-based file storage for the organization. Core Collaboration capabilities were configured to support shared documents, real-time editing, and calendar scheduling across teams.
Google Workspace (Formerly Google G-Suite) configuration includes centralized administration via the Admin console, account provisioning, role-based access controls, and standard security and device management controls typical of the category. Operational scope covers corporate departments across the United States for a roughly 200 person workforce, supporting merchandising, sales, store operations and finance communication workflows. The implementation surfaces on their public website, indicating domain association for mail routing and Google service verification, and governance is organized around centralized account management and SaaS administration practices.
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Shipping Management | eCommerce |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Smith and Edwards Co
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Smith and Edwards Co Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||