Carthage, 37030, TN,
United States
Smith County, TN Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Smith County, TN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 347 Smith County, TN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smith County, TN has purchased the following applications: In-House ERP for ERP Financial in 2007, GoDaddy Webmail for Collaboration in 2016, United Systems Utility Management for Utilities Customer Care and Billing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smith County, TN is running and its propensity to invest more and deepen its relationship with In-House Applications , GoDaddy , United Systems & Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smith County, TN revenues, which have grown to $24.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smith County, TN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ERP | ERP Financial | ERP Financial Management | n/a | 2007 | 2007 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| United Systems & Software | Legacy | United Systems Utility Management | Utilities Customer Care and Billing | CRM | n/a | 2020 | 2020 |
In 2020 Smith County, TN deployed United Systems Utility Management to support its Utilities Customer Care and Billing operations. The implementation targeted municipal utility billing and customer service functions for the county government organization, aligning the application with invoicing, payments, and customer account lifecycles within Smith County administrative operations.
United Systems Utility Management was configured to provide core Utilities Customer Care and Billing capabilities, including customer account management, recurring and cycle billing, payment processing and cashiering workflows, service order handling, and meter-to-cash reporting and reconciliation. The configuration emphasized customer self-service and bill presentment modules consistent with municipal billing practices.
The implementation integrated online payment presentment on the public pay portal using Utility Flex on the Smith County website pay_bill.php, enabling web-based bill payments and electronic remittance into the utility billing system. Operational coverage focused on the county utility finance and customer service teams, centralizing account administration and payment channels within existing municipal workflows.
Governance was structured around utility billing operations, with process changes to standardize account adjustments, payment posting, and service order fulfillment under the United Systems Utility Management environment. The deployment established a single system of record for customer accounts and billings, and instrumented reporting to support routine utility financial and operational processes.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
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|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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