Smiths Group
11-12 St James's Square 4th Floor,
London, SW1Y 4LB,
United Kingdom
London, SW1Y 4LB,
United Kingdom
44 20 7004-1600
Manufacturing
Smiths Group Technographics
Smiths Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smiths Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15156 Smiths Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smiths Group has purchased the following applications: Esker Accounts Payable for AP Automation in 2020, ServiceMax for Field Service Management in 2016, Microsoft Power BI for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smiths Group is running and its propensity to invest more and deepen its relationship with Esker SA , SAP , ServiceMax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smiths Group revenues, which have grown to $3.84 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smiths Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smiths Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Payable | AP Automation | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Smiths Group implemented Esker Accounts Payable as part of an AP Automation initiative to centralize invoice processing and approval workflows. The deployment positioned Esker Accounts Payable as the primary engine for invoice capture, automated reading, and routed approvals feeding downstream financial posting into SAP.
Esker Accounts Payable was configured to handle end to end AP functional modules including invoice receipt and OCR based reading, approval routing, vendor invoice posting to SAP, maintenance of vendor and employee sensitive finance records, preparation of SAP payment proposals and upload to the banking platform, and reconciliation of vendor statements and intercompany balances. The solution also supported routine AP activities such as weekly cash payment forecasting and aged accounts payable review.
Integrations were explicitly oriented around SAP for ledger posting and payment proposal preparation, and an upload interface to the banking platform for payment execution. The implementation operated alongside Concur SAP Cockpit monitoring and required active coordination with Purchasing, vendors, approvers, and internal stakeholders to resolve invoice and expense exceptions.
Operational governance emphasized daily, weekly, and monthly task management within the Accounts Payable function, escalation and reporting for invoices that could not be processed within agreed terms, and regular reconciliation of bank and AP ledger items. Reporting and communication workflows were established to support the AP Manager and Head of Business Services, ensuring vendor communication, approver support, and control activities were managed through the Esker Accounts Payable AP Automation environment.
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceMax | Legacy | ServiceMax | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Smiths Group implemented ServiceMax as its Field Service Management solution to centralize service operations within the Business Information Services organization. The deployment was positioned against supply chain and manufacturing priorities, with PMO demand solutioning and divisional strategic objectives driving requirements and scope across Field Service, Supply Chain, and Manufacturing business functions.
ServiceMax was configured to support core Field Service Management capabilities including work order management, technician scheduling and dispatch, mobile technician enablement, parts and depot inventory coordination, and service contract management. ServiceMax service analytics and operational reporting modules were embedded to support service performance monitoring and to align with Operational Excellence objectives defined by process owners.
The implementation was executed as a satellite system integration pattern, aligning ServiceMax with Smiths BIS principles that harmonize core ERP systems and manufacturing execution systems with satellite applications. Integration workstreams engaged Enterprise Architecture and Data Management to create interfaces for parts master synchronization, parts consumption and replenishment, and service-to-order flows, using standard application interfaces and event-driven workflows typical for Field Service Management deployments.
Governance and rollout were managed through Demand and Process Governance Boards and PMO oversight, with Business Analysis ownership for requirements, design, and quality assurance. The program emphasized alignment with enterprise architecture, continuous improvement of business analysis practices, and close collaboration with process owners to ensure ServiceMax supported end-to-end service and supply chain processes at Smiths Group.
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Manufacturing ERP | ERP Services and Operations |
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2013 | 2013 |
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Manufacturing ERP | ERP Services and Operations |
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2014 | 2014 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Smiths Group deployed Microsoft Power BI as the visualization and reporting layer in a companywide Analytics and BI program to centralize visibility across its diverse business groups. The implementation was framed around a cloud-native architecture using Azure Data Lake Storage for consolidated data landing, Azure Databricks for processing and modeling, and Microsoft Power BI for consumption and self-service reporting.
The technical implementation ingested data from enterprise resource planning tools, finance systems, and SAP applications, using Kagool Velocity and Azure Data Factory for SAP extraction and orchestration. Data was transformed and structured in Azure Databricks into reusable data models and curated datasets, which Power BI consumes to automate reporting and enable interactive analytics. Microsoft Power BI was configured to publish standardized reports and dashboards, reducing manual report creation and enabling analysts to focus on analysis rather than extraction and assembly.
Operational scope covered multiple business divisions that previously used disparate reporting systems and a combined portfolio of roughly 800 applications, enabling consolidated reporting across global operations. Integrations explicitly included SAP systems, ERP and finance sources, Azure Data Lake Storage, Azure Databricks, Azure Data Factory, and the partner tool Velocity for SAP ingestion, creating an end-to-end data pipeline from source systems to Power BI delivery.
Governance was strengthened through centralized data models and governed access to curated datasets, improving accuracy and consistency of reporting across the enterprise. Report automation in Microsoft Power BI eliminated manual extraction errors and reduced report preparation time for accounts payable and accounts receivable teams, while enabling business leaders to access timely insights to support strategic decision making. The implementation positioned Smiths Group to scale Analytics and BI capabilities across divisions, with documented improvements in data accessibility and reporting reliability.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2008 | 2009 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Treasury Management | TRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Smiths Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Smiths Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smiths Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smiths Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Smiths Group Technographics
Smiths Group is a Manufacturing organization based in United Kingdom,
with around 15156 employees and annual revenues of $3.84 billion.
Smiths Group operates a diverse technology stack with applications such as
Esker Accounts Payable, ServiceMax and Microsoft Power BI,
covering areas like AP Automation, Field Service Management and Analytics and BI.
Smiths Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, ServiceMax and Microsoft.
Smiths Group recently adopted applications including
Microsoft Dynamics 365 Marketing in 2023, StackPath CDN in 2023 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smiths Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smiths Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smiths Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.