Smiths Interconnect USA
2001 NE 46th St SUITE 188,
Kansas City, 64116, MO,
United States
Kansas City, 64116, MO,
United States
1 913-342-5544
Manufacturing
Smiths Interconnect USA Technographics
Smiths Interconnect USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smiths Interconnect USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1920 Smiths Interconnect USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smiths Interconnect USA has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, ECI Macola for Manufacturing ERP, Distribution ERP in 2010, Continually for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smiths Interconnect USA is running and its propensity to invest more and deepen its relationship with Oracle , ECi Software Solutions , Continually or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smiths Interconnect USA revenues, which have grown to $535.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smiths Interconnect USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smiths Interconnect USA Tech Stack and Enterprise Applications
Smiths Interconnect USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Smiths Interconnect USA added Trak Microwave Corporation into its existing Oracle E-Business Suite R12.2.3 environment to extend ERP Financial capabilities. The engagement consolidated Trak's discrete manufacturing and finance processes into the Smiths Interconnect Oracle E-Business Suite instance and targeted manufacturing, finance, procurement, order to cash and fulfillment workflows.
Oracle E-Business Suite modules implemented included General Ledger, Receivables, Payables, Order Management, Inventory, Procurement and limited HCM, with discrete manufacturing support provided through Bills of Materials, Purchasing, Shipping and Warranty Repairs. Financial control and reporting was supported via Costing, Cost Accounting and Financial Reporting configurations, while Projects and burden schedules were added to capture project and overhead allocations. The project configured suppliers, customers, items, organizations, employees and inventories to represent Trak Microwave operations within Oracle E-Business Suite.
The deployment included identification and execution of required data conversions from Trak into the Smiths Interconnect EBS instance, and preparation and execution of detailed test scripts covering sales orders, customer billing, costing and month end close. Functional design activities accommodated Sales Orders lifecycle, warranty repair flows, billing and shipping processes to align discrete manufacturing operations with Oracle E-Business Suite transaction models. Work was conducted by the functional design team in Thousand Oaks, California between October 2017 and February 2018.
Governance centered on configuring Smiths Interconnect finance modules to accept subsidiary-level master data, incorporate burden schedules and apply costing rules for accurate cost accounting. The engagement emphasized modular configuration, data conversion and test-driven validation, integrating Trak operations into the existing Oracle E-Business Suite R12 environment. Oracle E-Business Suite is the central ERP Financial system in this deployment.
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Smiths Interconnect USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECI Macola | Manufacturing ERP, Distribution ERP | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Smiths Interconnect USA implemented ECI Macola to support its Manufacturing ERP,Distribution ERP operations and concurrently developed a custom Dashboard to centralize Configuration Control workflows. The Dashboard was created to eliminate time consuming document handling and to serve as a single interface that consolidates engineering notifications and process control across core manufacturing business functions.
The implementation layered functional modules for configuration control, quality control, engineering design requests, corrective action tracking, and environmental compliance certificate management. Additional modules include a pre implementation part number and BOM builder, a router builder, mass update utilities, and centralized reporting with export to PDF, direct print, and Excel formats. Automation features were implemented to automatically send emails and assign tasks in Outlook at key trigger points, reducing manual handoffs.
ECI Macola is integrated as the source MRP system for centralized reports and the Dashboard incorporates bidirectional data transfer capabilities between the MRP systems in Florida and Costa Rica. Operational coverage spans office employees in both Florida and Costa Rica facilities, with the Configuration Control department as the initial owner and subsequent adoption by virtually all administrative and engineering staff. A planned SQL upscale for the Dashboard database was documented as part of long term architecture evolution.
Governance and process changes included elimination of duplicate manual entry and removal of company wide file maintenance by migrating documentation into a database driven workflow. Explicit outcomes reported include over 4500 ENs completed, more than triple recent throughput with fewer staff, reduction in average documentation time from five days to less than two, elimination of paper based processes for projects, and substantially faster information lookup within Macola through a single consolidated interface.
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Smiths Interconnect USA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Continually | Legacy | Continually | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Smiths Interconnect USA implemented Continually as a customer-facing chat presence on its public website, deploying the Continually application within the Chatbots and Conversational AI category. The deployment concentrated on embedding a web chat widget across product and contact pages to provide structured visitor engagement and inquiry capture.
Continually was configured with multi-step conversational flows, lead capture forms, qualification questions, and condition-based routing logic to automate first-touch qualification. The implementation leveraged Continually's visual flow builder and message sequencing to standardize initial responses and to capture structured metadata for follow up.
The technical architecture centers on client-side embedding in the corporate web stack and centralized administration through the Continually console. Operational ownership was aligned to marketing and demand generation for content and flow maintenance, with sales and customer support consuming captured leads and transcripts to manage follow up, tying the Continually implementation to marketing, sales, and support business functions.
Governance included scheduled review cycles for conversation content, tagging conventions, and analytics monitoring to drive iterative flow updates. Continually's conversational analytics and transcript review workflows were used to surface configuration changes and keep question-and-answer content current across product pages.
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Smiths Interconnect USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Smiths Interconnect USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Smiths Interconnect USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Smiths Interconnect USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Smiths Interconnect USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Smiths Interconnect USA
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Business Partner | Manager | Finance | |
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Global Operations Director | Director | Finance | |
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Director of Finance | Director | Finance | |
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Supply Chain Director | Director | Supply Chain | |
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Apps Being Evaluated by Smiths Interconnect USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smiths Interconnect USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smiths Interconnect USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Smiths Interconnect USA Technographics
Smiths Interconnect USA is a Manufacturing organization based in United States,
with around 1920 employees and annual revenues of $535.0 million.
Smiths Interconnect USA operates a diverse technology stack with applications such as
Oracle E-Business Suite, ECI Macola and Continually,
covering areas like ERP Financial, Manufacturing ERP, Distribution ERP and Chatbots and Conversational AI.
Smiths Interconnect USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ECi Software Solutions and Continually.
Smiths Interconnect USA recently adopted applications including
DocuSign eSignature in 2022, Salesforce Pardot in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smiths Interconnect USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smiths Interconnect USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smiths Interconnect USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.