SoftArt Solutions
101 College Road East 2nd Floor,
Princeton, 8540, NJ,
United States
Princeton, 8540, NJ,
United States
1 609-303-3003
Professional Services
SoftArt Solutions Technographics
SoftArt Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SoftArt Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 SoftArt Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
SoftArt Solutions has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SoftArt Solutions is running and its propensity to invest more and deepen its relationship with Rocket.chat , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SoftArt Solutions revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SoftArt Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SoftArt Solutions Tech Stack and Enterprise Applications
SoftArt Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, SoftArt Solutions implemented Rocket.chat on its website. Rocket.chat, used as a Chatbots and Conversational AI solution, functions as the company’s primary web-based conversational interface for client inquiries and engagement. The deployment focused on embedding Rocket.chat’s web chat widget and real-time messaging capabilities into public web pages, enabling channel-based conversations, presence awareness, and bot-driven interactions consistent with Chatbots and Conversational AI platforms. Implementation scope was customer-facing touchpoints, with management performed by the firm’s small internal operations and IT group.
Configuration centered on lightweight administration, role-based access controls, and conversational workflows for support and sales intake, leveraging Rocket.chat’s configurable widget and bot framework to capture leads and route inquiries. Operational coverage was limited to the corporate website and the teams that manage client contacts, aligning Rocket.chat with customer support and business development functions. Governance activities emphasized chat moderation, user access provisioning, and message retention settings, with rollout and ongoing management sized to a 25-person professional services firm.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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SoftArt Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, SoftArt Solutions began using Microsoft 365 for Collaboration across its 25-person professional services organization. The deployment positioned Microsoft 365 as the primary Collaboration platform, leveraging core capabilities such as Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint Online and OneDrive for Business for document management, and the Office suite for client deliverables and internal productivity.
Implementation scope targeted core business functions including internal collaboration, client communications, and document-centric project work, with Microsoft 365 services surfaced on the company website indicating public-facing use of cloud-hosted Microsoft 365 features. The configuration profile is consistent with small firm scale, emphasizing straightforward license assignment, mailbox and file storage provisioning, and site level collaboration structures.
Governance and operational control were aligned with Microsoft 365 administration patterns, using centralized identity and access controls via Azure Active Directory and tenant level admin settings to manage user access, sharing policies, and basic compliance controls. Administrative practices likely focus on streamlined user lifecycle management, policy enforcement for sharing and mail, and centralized management of collaboration workloads consistent with the Collaboration category.
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SoftArt Solutions Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, SoftArt Solutions implemented Algolia Search on its public website to provide fast, relevance-driven site search. Algolia Search is classified in the Application, Web and Enterprise Search category and serves the company s customer-facing content discovery function for marketing and client engagement.
The deployment leverages Algolia Search core capabilities, including incremental indexing, instantaneous query responses, autocomplete and relevance tuning. Configuration work focused on index schema design, searchable attributes and facet configuration to align search results with service offerings and project case studies.
Integration was executed against the company website front end and content publishing workflow, using Algolia Search APIs to push site content and to serve search queries from embedded search UI components. Operational scope is centered on the public website search experience and the content owners who manage site pages.
Governance and operational processes emphasize iterative relevance tuning and scheduled indexing to keep results aligned with published content. Search analytics from Algolia Search are used to inform query refinement and content prioritization, with routine reviews by marketing and content stakeholders.
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SoftArt Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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SoftArt Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SoftArt Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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President | CXO | Finance | |
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Director of Business Development & Sales | Director | Finance | |
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Apps Being Evaluated by SoftArt Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SoftArt Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SoftArt Solutions digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD SoftArt Solutions Technographics
SoftArt Solutions is a Professional Services organization based in United States,
with around 25 employees and annual revenues of $3.0 million.
SoftArt Solutions operates a diverse technology stack with applications such as
Rocket.chat, Microsoft 365 and Algolia Search,
covering areas like Chatbots and Conversational AI, Collaboration and Application, Web and Enterprise Search.
SoftArt Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rocket.chat, Microsoft and Algolia.
SoftArt Solutions recently adopted applications including
Formstack Forms in 2021, Algolia Search in 2020 and Zoho PageSense in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SoftArt Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SoftArt Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SoftArt Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.