Softype
3790 El Camino Real,
Palo Alto, 94306, CA,
United States
Palo Alto, 94306, CA,
United States
1 650-488-4413
Professional Services
Softype Technographics
Softype Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Softype and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Softype employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Softype has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Zendesk Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Softype is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Softype revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Softype intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Softype Tech Stack and Enterprise Applications
Softype ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Softype implemented Oracle NetSuite ERP to consolidate core finance operations. The deployment focused on ERP Financial capability to centralize accounting, billing, and financial reporting for the 80 employee professional services firm.
Configuration work emphasized standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, revenue recognition, billing, fixed asset management, and financial reporting. Implementation included reconfiguration of the chart of accounts, defined period close sequences, and role based access for finance and project accounting teams to support day to day transactional control.
Oracle NetSuite ERP was provisioned as a cloud SaaS instance, enabling a single ledger approach and support for multi book accounting workflows common to ERP Financial implementations. The architecture leveraged tenant level configuration, automated posting rules, and configurable workflows for invoice to cash and procure to pay processes.
Rollout was staged across finance and operational teams, with governance established through centralized ownership of accounting policies and documented month end close procedures. Role based controls and approval workflows were instituted to improve auditability and enforce consistent accounting practices.
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Softype AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Softype deployed Zendesk Chat on its public website. Zendesk Chat, classified in the Chatbots and Conversational AI category, is used to deliver a customer facing chat widget and live messaging capability to support inbound sales and service inquiries.
The implementation is scoped to the customer support and account teams within Softype in the United States, with configuration focused on embedding the Zendesk Chat snippet across key web pages and provisioning agent seats. Configuration efforts included agent routing rules, canned responses, persistent chat transcripts, and escalation workflows to internal support personnel, with governance defining response guidelines, chat queue ownership, and routine review of conversational logs. The deployment leverages core Chatbots and Conversational AI functionality in Zendesk Chat such as automated messaging patterns, agent handoff, and transcript capture to formalize web based conversational engagement.
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Softype Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Softype deployed Google Workspace (Formerly Google G-Suite) for Collaboration across its professional services organization. The deployment of Google Workspace (Formerly Google G-Suite) was provisioned as a cloud-hosted SaaS suite providing enterprise email, calendar, Drive storage, Docs and Sheets editing, and real-time collaboration capabilities to support internal communication and document workflows.
Administration is operated through Google Workspace administrative controls with domain provisioning, role-based group access, and shared drive governance, focused on user account provisioning, email routing, and collaborative document workflows. The operational scope targets business functions including consulting delivery, project management, and client engagement, aligning the Collaboration application to internal communication, team coordination, and document versioning. The company website also references use of Google Workspace (Formerly Google G-Suite) as part of its collaboration tooling.
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Softype eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Softype CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2013 | 2013 |
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Customer Support | CRM |
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2020 | 2020 |
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Softype IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Softype
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Netsuite Admin | Manager | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Co-Founder/Director of Business Development | Director | Finance | |
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Pre-Sales and Solutions Consultant | Manager | Sales | |
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Apps Being Evaluated by Softype Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Softype IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Softype digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Softype Technographics
Softype is a Professional Services organization based in United States,
with around 80 employees and annual revenues of $8.0 million.
Softype operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Softype has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Google.
Softype recently adopted applications including
Zendesk Chat in 2020, WooCommerce in 2020 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Softype’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Softype’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Softype technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.