Sony USA
16535 Via Esprillo,
San Diego, 92127, CA,
United States
San Diego, 92127, CA,
United States
1 858-942-2400
Manufacturing
Sony USA Technographics
Sony USA Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sony USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33234 Sony USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sony USA has purchased the following applications: bswift for Benefits Administration in 2018, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2017, Grokability Snipe-IT for Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sony USA is running and its propensity to invest more and deepen its relationship with bswift , Salesforce , Grokability or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sony USA revenues, which have grown to $8.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sony USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sony USA Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| bswift | Legacy | bswift | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Sony USA implemented bswift Benefits Administration to modernize its benefits processes for its US employee population of 33,234. Sony had an outdated benefits administration system that lacked robust reporting capabilities and the ability to easily make changes on demand, and the company sought a flexible platform to tailor benefits configuration and reduce time spent on administrative tasks. The bswift deployment emphasized real-time reporting and on-demand configurability to give HR faster visibility into enrollment and eligibility.
Functional capabilities configured in bswift included real-time reporting and dashboards, configurable plan and enrollment workflows, an administrative console for rapid changes, and employee self-service for open enrollment and life event updates. Operational ownership rested with HR and benefits administration teams across Sony USA, with governance implemented through administrative role segregation and workflow approvals to control on-demand changes. Sony reported improved real-time reporting, greater flexibility and customizability, and time savings for benefits administration tasks.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Sony USA implemented Salesforce Field Service (ex ClickSoftware) as a cloud-hosted Field Service Management solution. The deployment used Field Service Lightning on Service Cloud to embed field operations into the CRM service layer and to provide a unified Field Service Management workflow for service teams.
The implementation focused on standard Field Service Management capabilities, including work order management, scheduling and dispatch, skills based routing, mobile technician workflows, inventory and parts tracking, and SLA monitoring. Salesforce Field Service (ex ClickSoftware) was configured to support technician mobile apps and centralized scheduling boards, aligning dispatch logic with service agreements and asset records.
Integration architecture centered on Service Cloud, using Field Service Lightning to surface case context, customer and asset data, and service history to dispatch and technician interfaces. Operational coverage emphasized the service organization and field operations, synchronizing CRM case lifecycles with on site work orders and technician status updates in real time.
Governance and rollout emphasized operational process changes within service operations, including centralized dispatch governance, role based access for schedulers and technicians, and configuration management for scheduling rules and service territories. Change control and supervisor dashboards were implemented to standardize workflows and provide visibility into technician activity without altering core CRM ownership.
|
IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Grokability | Legacy | Grokability Snipe-IT | Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management | n/a | 2022 | 2022 |
In 2022, Sony USA deployed Grokability Snipe-IT at its San Diego site to centralize hardware and software asset records and to support workstation imaging and lifecycle operations. The implementation positioned Grokability Snipe-IT as the authoritative inventory tool within the Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management category, aligning desktop and mobile asset tracking with day to day support activities.
Configuration centered on asset inventory, assignment tracking, and device lifecycle workflows, with Grokability Snipe-IT used to record imaged Windows and macOS workstations and custom build packages. Operational activities included hardware repair logging, workstation provisioning and wipe workflows, and automation via custom scripts for tasks such as admin rights provisioning, reflecting standard ITAM and SAM functional patterns.
Operationally the Snipe-IT deployment was used alongside ServiceNow ticketing for incident and asset triage, JAMF for macOS device management, Okta for identity and access configurations, and Active Directory for account and password management. Remote access and network troubleshooting workflows referenced Global Protect VPN and Meraki networking tools, while Snipe-IT served as the persistent asset inventory referenced during onboarding, drive backups and hardware repairs.
Governance and operational ownership were handled by local IT support staff who managed imaging, AD object administration and migrations, distribution lists and shared inboxes, and day to day ticket resolution in ServiceNow with asset records maintained in Grokability Snipe-IT. The implementation emphasized integrated operational workflows between asset records and endpoint management, establishing Snipe-IT as the site level focal point for IT asset visibility and support processes.
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IT Decision Makers and Key Stakeholders at Sony USA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Sony USA Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sony USA Technographics
Sony USA is a Manufacturing organization based in United States,
with around 33234 employees and annual revenues of $8.90 billion.
Sony USA operates a diverse technology stack with applications such as
bswift, Salesforce Field Service (ex ClickSoftware) and Grokability Snipe-IT,
covering areas like Benefits Administration, Field Service Management and Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management.
Sony USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as bswift, Salesforce and Grokability.
Sony USA recently adopted applications including
Grokability Snipe-IT in 2022, bswift in 2018 and Salesforce Field Service (ex ClickSoftware) in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sony USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sony USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sony USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.