Carlsbad, 92008, CA,
United States
Sound United Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sound United and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 Sound United employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sound United has purchased the following applications: Put It Forward Intelligent Automation Platform for Intelligent Process Automation in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sound United is running and its propensity to invest more and deepen its relationship with Put It Forward or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sound United revenues, which have grown to $39.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sound United intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Put It Forward | Legacy | Put It Forward Intelligent Automation Platform | Intelligent Process Automation | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Sound United implemented Put It Forward Intelligent Automation Platform, deploying it as an Intelligent Process Automation solution to centralize customer data and operational workflows. The initiative targeted customer experience and operations functions in the United States and focused on delivering a unified customer 360 and voice-of-customer capability across the organization.
The deployment connected nine systems spanning cloud, custom, on prem systems and edge devices, and used the Put It Forward Intelligent Automation Platform components Integration Designer, Process Manager, Data Services and Predictive Algorithms. Integration Designer was used to map and orchestrate data flows, Data Services centralized and harmonized transactional and interaction data, Process Manager automated customer experience workflows, and Predictive Algorithms operationalized analytics for experience and support use cases.
The program completed multiple integrations and predictive analytics builds in a rapid three month rollout, enabling automated customer experience processes and deeper customer insights as stated in the case study. Governance focused on service orchestration and data model standardization in the customer experience and operations area, with the platform providing a single orchestration layer for integration, analytics and algorithm deployment.
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