South African Airways
Airways Park, 32 Jones Road, Kempton Park,
Johannesburg, 1627,
South Africa
Johannesburg, 1627,
South Africa
27 11 978 1000-2888
Transportation
South African Airways Technographics
South African Airways Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by South African Airways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 South African Airways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South African Airways has purchased the following applications: Adyen for Payment Processing in 2021, Amadeus Altea Departure Control - Customer Management for Airport Management in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South African Airways is running and its propensity to invest more and deepen its relationship with Adyen , Amadeus IT Group , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South African Airways revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South African Airways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
South African Airways Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adyen | Legacy | Adyen | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, South African Airways implemented Adyen on its public website to handle online ticketing and ancillary payments, adopting Adyen as the Payment Processing application for web checkout flows. The implementation positions Adyen as the customer facing payment gateway responsible for authorization routing and multi payment method acceptance within the airline�s ecommerce channel.
The deployment focuses on Payment Processing category capabilities common to web checkout implementations, including payment method orchestration, tokenization to support card on file use cases, authorization and settlement processing, and transaction reporting and dispute handling. Adyen is configured to centralize transaction records and provide consolidated reporting to support finance reconciliation and operational monitoring.
Operational coverage is limited to the website commerce channel for online bookings and ancillary sales, with the integration surface concentrated on checkout flows and downstream finance workflows. Governance and process changes are centered on payments operations and finance teams, with revised procedures for settlement, reconciliation, and dispute management to align with the Payment Processing application provided by Adyen.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Altea Departure Control - Customer Management | Airport Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 South African Airways deployed Amadeus Altea Departure Control - Customer Management as an Airport Management platform to centralize passenger handling and customer management across its airport contact points. The implementation targeted passenger service touchpoints and ground operations, establishing a single departure control capability to support frontline staff and improve consistency of customer interactions.
The deployment emphasized core departure control and customer management capabilities common to Airport Management systems, including check-in orchestration, boarding control, seat assignment and inventory interaction, passenger record consolidation, baggage reconciliation workflows and passenger profiling to enable personalised service. Amadeus Altea Departure Control - Customer Management was configured to surface customer context at multiple service nodes and to automate standard boarding and bag handling processes while preserving agent intervention for exceptions.
Operational coverage included check-in desks, self-service kiosks, boarding gates and customer service channels across South African Airways airport operations in South Africa, with the platform presented as a centralized operational layer for passenger-facing workflows. The architecture focused on a unified agent interface and consistent customer data model to reduce variation between contact points and to align ground operations with customer management processes.
Governance concentrated on embedding the new departure control and customer management workflows into passenger service and ground operations functions, with operational policies updated to leverage the system for personalised interactions. Mike Re, CIO, South African Airways stated the solution gives staff the ability to offer a personalised, distinctive service at all customer contact points while delivering cost-effective and reliable operations, reflecting the intended business outcome from the Amadeus Altea Departure Control - Customer Management deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, South African Airways implemented Microsoft 365 as its Collaboration platform. The deployment targeted enterprise collaboration needs for the 12,000 employee airline headquartered in South Africa, consolidating corporate email, productivity applications, and collaborative workspaces under Microsoft 365.
The Microsoft 365 implementation delivered core Collaboration capabilities including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for chat, meetings and group collaboration, OneDrive for file sync and the Office suite for authoring and productivity. Configuration work encompassed tenant level settings, mailbox and site provisioning, mobile device access controls and policy configuration consistent with Microsoft 365 operational models. Identity and access management was implemented via Azure Active Directory with single sign on and role based access control to align authentication and conditional access across productivity services.
Using Microsoft 365 on their website is visible in public signals and implies integration points between external digital channels and the Microsoft 365 tenant for content and collaboration entry. Governance activities focused on user provisioning, mailbox and site governance, retention and compliance policy enforcement, and role based permissioning to support corporate communications and administrative operations. The implementation positioned Microsoft 365 as the airline's primary Collaboration layer for internal productivity and information sharing.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Data Platform | CRM |
|
2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2013 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at South African Airways
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by South African Airways Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from South African Airways IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the South African Airways digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD South African Airways Technographics
South African Airways is a Transportation organization based in South Africa,
with around 12000 employees and annual revenues of $1.50 billion.
South African Airways operates a diverse technology stack with applications such as
Adyen, Amadeus Altea Departure Control - Customer Management and Microsoft 365,
covering areas like Payment Processing, Airport Management and Collaboration.
South African Airways has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adyen, Amadeus IT Group and Microsoft.
South African Airways recently adopted applications including
Adyen in 2021, Twilio Segment in 2020 and Mixpanel in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of South African Airways’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates South African Airways’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete South African Airways technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.