Crawley, RH10 9BG,
United Kingdom
South East Coast Ambulance Service NHS Foundation Service (SECAmb) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by South East Coast Ambulance Service NHS Foundation Service (SECAmb) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 South East Coast Ambulance Service NHS Foundation Service (SECAmb) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South East Coast Ambulance Service NHS Foundation Service (SECAmb) has purchased the following applications: Actus 360 Feedback for Employee Engagement in 2018, Microsoft 365 for Collaboration in 2017, Microsoft SharePoint for Enterprise Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South East Coast Ambulance Service NHS Foundation Service (SECAmb) is running and its propensity to invest more and deepen its relationship with Advance Change , Moodle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South East Coast Ambulance Service NHS Foundation Service (SECAmb) revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South East Coast Ambulance Service NHS Foundation Service (SECAmb) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Advance Change | Legacy | Actus 360 Feedback | Employee Engagement | HCM | n/a | 2018 | 2018 |
In 2018 South East Coast Ambulance Service NHS Foundation Service (SECAmb) implemented Actus 360 Feedback. The deployment is described in vendor materials and staff reviews as operating in the Apps Category .
Actus 360 Feedback was configured to digitise PDR processes and to support mobile one to ones and CPD tracking, with the vendor citing use of the 360 feedback module for cultural and leadership development. The implementation emphasized functional workflows around performance review capture, mobile appraisal interactions, and multi-rater feedback collection, aligning HR activity and people leadership development with frontline operational needs.
Operational coverage was across HR and frontline operations throughout the trust, with the system used to embed culture change initiatives within both people management and line management practices. Third party staff reviews corroborate use of the Actus 360 Feedback 360 feedback capabilities for leadership development and cultural interventions, and governance activity focused on integrating feedback cycles into existing appraisal and CPD routines.
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Learning and Development | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, South East Coast Ambulance Service NHS Foundation Service (SECAmb) implemented Microsoft 365 to deliver Collaboration capabilities across the organization. The deployment emphasized cloud-first email, document sharing, and real-time communication to support operational coordination and administrative workflows.
Microsoft 365 was configured to provide core Collaboration modules typical for the category, including Exchange Online for mail, SharePoint Online for intranet and document libraries, Microsoft Teams for synchronous communication and incident coordination, and OneDrive for individual file storage. Configuration work focused on role-based access, group collaboration channels, and document permissions to align with NHS information governance expectations.
The implementation covers clinical support teams, emergency operations, and corporate functions across SECAmb in the United Kingdom, and the public SECAmb website explicitly references use of Microsoft 365. Governance activities included centralized user provisioning, information governance controls, and managed collaboration policies to standardize communication and document lifecycle across departments.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, South East Coast Ambulance Service NHS Foundation Service implemented Microsoft SharePoint as its Enterprise Content Management platform. Public site code indicates Microsoft SharePoint is used on their website for public page hosting and site management, establishing SharePoint as part of the trust's external content infrastructure.
The deployment emphasizes Enterprise Content Management capabilities common to SharePoint, including web content management for public pages, document management with versioning and metadata, approval and publishing workflows, and enterprise search to surface policies and public guidance. Configuration leverages site collections and content types to segment corporate communications from operational documents, and metadata-driven libraries to standardize classification and retention.
Operational coverage includes the public-facing website and internal content repositories that support corporate teams and clinical support functions, with governance implemented through role-based permissions and staged content approvals. Records management and publishing workflows are structured to align with NHS retention expectations and auditability, with the SharePoint implementation serving as the central repository for published public content and controlled internal documents.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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