Kent, ME6 5AH,
United Kingdom
South East Water Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by South East Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 South East Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South East Water has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, MHR iTrent HR for Core HR in 2012, IBM Maximo Asset Performance Management for Asset Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South East Water is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South East Water revenues, which have grown to $327.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South East Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
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ERP Financial | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2012 | 2012 |
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Payroll | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Planning | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo Asset Performance Management | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 South East Water deployed IBM Maximo Asset Performance Management to strengthen customer-facing maintenance workflows and raise its Service Incentive Mechanism score. The implementation targeted operational responsiveness across a network that includes more than 14,000 kilometers of water mains, aligning Asset Performance Management with customer service and field operations to provide up-to-the-minute updates on maintenance and repairs.
The rollout combined a mobile workforce management solution built on IBM Mobile Foundation with IBM Maximo Asset Management Scheduler to orchestrate planned schedules and the issuing of work. Functional capabilities implemented included mobile field data capture for maintenance and repair reporting, scheduler-driven work issuing, and centralized asset and job visibility within IBM Maximo Asset Performance Management.
Integrations focused on connecting field contractors, operational managers, and the contact center to a single operational view, eliminating a previous two working day delay caused by paper forms and manual rekeying. South East Water engaged IBM Business Partner Vetasi for the deployment, and the solution was configured to surface job status and completion details directly to customer service channels for improved inquiry handling.
Governance and process changes centered on mobile-first field procedures, scheduler-based work control, and new customer service workflows to manage and communicate progress. Outcomes reported by South East Water included 99 percent faster access to maintenance and repair reports, improved customer satisfaction scores, and stronger positioning to secure future funding under the regulatory SIM framework.
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Business Process Management | ERP Services and Operations |
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2008 | 2008 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2009 | 2009 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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