South East Water
Rocfort Road, Snodland,
Kent, ME6 5AH,
United Kingdom
Kent, ME6 5AH,
United Kingdom
44 33 3000-0001
Utilities
South East Water Technographics
South East Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by South East Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 South East Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South East Water has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, MHR iTrent HR for Core HR in 2012, IBM Maximo Asset Performance Management for Asset Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South East Water is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South East Water revenues, which have grown to $327.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South East Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
South East Water Tech Stack and Enterprise Applications
South East Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, South East Water implemented Oracle Cloud ERP as its enterprise ERP Financial platform for UK finance operations. The program targeted consolidation of transactional accounting and statutory financial reporting across the organization, which employs approximately 1100 people and operates in the United Kingdom.
Oracle Cloud ERP was configured to deliver core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, fixed asset management, cash management, procurement related financial controls, and consolidated financial reporting. Configuration work emphasized multi-entity accounting, statutory compliance workflows, and role based security aligned to finance and procurement functions.
The implementation used a cloud SaaS architecture based on Oracle Cloud ERP with configuration driven extensions, and the delivery team included Program Project Management Consultant resources with Oracle Enterprise Resource Planning Cloud and Oracle Database expertise. Deployment architecture focused on tenancy level configuration controls, auditability, and configuration governance consistent with enterprise financial controls.
Governance was organized as a program level project with explicit project planning, change control, and cutover sequencing, supported by a Program Project Management Consultant assigned from March 2016 through November 2017 to coordinate configuration, testing, and rollout across finance and procurement workflows. The program emphasized standardized finance processes, configuration baselines, and formal change management to align operational workflows with regulatory reporting requirements.
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ERP Financial | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2021 | 2021 |
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South East Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2012 | 2012 |
In 2012, South East Water implemented MHR iTrent HR to manage core personnel workflows. The Core HR deployment was used to centralize recruitment, onboarding and HR record management as part of a fixed term HR program supporting three HR Advisors and the Head of HR.
The implementation configuration emphasized end to end recruitment workflows and onboarding, with MHR iTrent HR used to set up starters and leavers in the HRMS and payroll system. A training database was established to capture staff development requirements and forward planning of courses, and the platform supported administration of an Apprenticeship Scheme from selection through monitoring.
Operational coverage included day to day HR administration, recruitment coordination including assessment centres, and close liaison with payroll on salary and benefits. The role also handled invoicing with cost coding and recording, and recorded grievance and disciplinary notes and investigation meeting outcomes within HR processes, aligning personnel records with payroll entries for the 1100 employee organization.
Governance and process work was formalized through participation in a monthly Process Review Team with the HR Manager and Payroll Manager to streamline HR and payroll workflows. The deployment included training two temporary staff into HR admin roles, embedding operational procedures for starters, leavers and training capture within MHR iTrent HR.
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Payroll | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Planning | HCM |
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2022 | 2022 |
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South East Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo Asset Performance Management | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 South East Water deployed IBM Maximo Asset Performance Management to strengthen customer-facing maintenance workflows and raise its Service Incentive Mechanism score. The implementation targeted operational responsiveness across a network that includes more than 14,000 kilometers of water mains, aligning Asset Performance Management with customer service and field operations to provide up-to-the-minute updates on maintenance and repairs.
The rollout combined a mobile workforce management solution built on IBM Mobile Foundation with IBM Maximo Asset Management Scheduler to orchestrate planned schedules and the issuing of work. Functional capabilities implemented included mobile field data capture for maintenance and repair reporting, scheduler-driven work issuing, and centralized asset and job visibility within IBM Maximo Asset Performance Management.
Integrations focused on connecting field contractors, operational managers, and the contact center to a single operational view, eliminating a previous two working day delay caused by paper forms and manual rekeying. South East Water engaged IBM Business Partner Vetasi for the deployment, and the solution was configured to surface job status and completion details directly to customer service channels for improved inquiry handling.
Governance and process changes centered on mobile-first field procedures, scheduler-based work control, and new customer service workflows to manage and communicate progress. Outcomes reported by South East Water included 99 percent faster access to maintenance and repair reports, improved customer satisfaction scores, and stronger positioning to secure future funding under the regulatory SIM framework.
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Business Process Management | ERP Services and Operations |
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2008 | 2008 |
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South East Water AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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South East Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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South East Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2009 | 2009 |
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South East Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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South East Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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South East Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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South East Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at South East Water
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Asset Management | Director | Investment | |
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Asset and Network Planning Manager | Manager | Operations | |
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Asset Information Manager | Manager | IT | |
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Asset Performance Manager | Manager | Operations | |
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Head Of Operations | Director | Finance | |
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Head of Engineering | Director | Finance | |
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Asset Policy and Strategy Manager | Manager | Legal | |
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Head of Customer Experience and Strategy | Director | Customer Service | |
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Customer Services Director | Director | Customer Service | |
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Customer Service Team Manager | Manager | Customer Service | |
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Resilient Customer Manager | Manager | Customer Service | |
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Business Services Systems Manager | Manager | IT | |
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CFO | CXO | Finance | |
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CEO | CXO | Finance | |
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Director Of Operations | Director | Finance | |
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Group Financial Controller | Director | Finance | |
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Apps Being Evaluated by South East Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from South East Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the South East Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD South East Water Technographics
South East Water is a Utilities organization based in United Kingdom,
with around 1100 employees and annual revenues of $327.0 million.
South East Water operates a diverse technology stack with applications such as
Oracle Cloud ERP, MHR iTrent HR and IBM Maximo Asset Performance Management,
covering areas like ERP Financial, Core HR and Asset Performance Management.
South East Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, MHR (formerly MidlandHR) and IBM.
South East Water recently adopted applications including
Microsoft Dynamics GP in 2022, Pearson Faethm in 2022 and Amazon EC2 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of South East Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates South East Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete South East Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.