Lubbock, 79407, TX,
United States
South Plains Financial, Inc. Technographics
South Plains Financial, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by South Plains Financial, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 609 South Plains Financial, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South Plains Financial, Inc. has purchased the following applications: IHS Markit BD Corporate for CRM in 2019, New Relic APM for Application Performance Management in 2020, FIS Global BizChex for Risk Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South Plains Financial, Inc. is running and its propensity to invest more and deepen its relationship with S&P Global , Adobe Systems , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South Plains Financial, Inc. revenues, which have grown to $220.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South Plains Financial, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
South Plains Financial, Inc. Tech Stack and Enterprise Applications
South Plains Financial, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| S&P Global | Legacy | IHS Markit BD Corporate | CRM | CRM | n/a | 2019 | 2019 |
In 2019, South Plains Financial, Inc. implemented IHS Markit BD Corporate as a CRM on their website to centralize customer engagement and online lead capture. The deployment was focused on embedding IHS Markit BD Corporate into public-facing pages to surface corporate contact data and prospect signals for commercial banking and retail origination workflows.
IHS Markit BD Corporate was configured to provide contact management, lead capture forms, and business data enrichment workflows consistent with CRM functional patterns. The implementation integrated IHS Markit BD Corporate with the website front end for real time form submission and lead routing, and it was scoped to support sales, marketing, and client relationship managers, with governance controls emphasizing data quality and web intake validation to standardize follow up and operational handoff.
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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South Plains Financial, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020, South Plains Financial, Inc. implemented New Relic APM to instrument and monitor its customer-facing website. New Relic APM, categorized as Application Performance Management, was applied to provide application-level observability across the bank's web application stack, capturing transaction traces, error analytics, and response time metrics for the public web presence.
Configuration work centered on installing New Relic APM agents on key web services and front-end endpoints, and building dashboards and alerting rules for transaction tracing and error monitoring. Integrations are limited to the website instrumentation as stated, with monitoring data consolidated into centralized dashboards used by web operations and application engineering. Governance changes included defining monitoring ownership, establishing alert thresholds, and formalizing incident investigation workflows between engineering and customer support.
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South Plains Financial, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Global BizChex | Risk Management | TRM | n/a | 2024 | 2024 |
In 2024 South Plains Financial, Inc. integrated FIS Global BizChex as a Risk Management application into deposit and loan onboarding workflows at City Bank, the community bank within the holding company. The implementation targets screening of business entities and capture of beneficial owner and CIP data to support account origination and lending operations in the United States.
FIS Global BizChex was configured to perform business entity screening and beneficial ownership capture, with workflow orchestration embedded directly into deposit account and loan origination processes. Functional modules implemented include entity screening, beneficial owner collection for CIP compliance, and case or alert handling tied to account opening and lending workflows.
Operational coverage is City Bank within South Plains Financial, with lending and operations staff expected to execute BizChex checks as part of standard onboarding tasks. Public job postings explicitly list run BizChex as an operational responsibility, which supports the inferred and estimated 2024 timing for the rollout and indicates governance changes that codify BizChex execution into daily workflows.
The implementation concentrates risk screening and CIP capture within the origination path to streamline account opening and lending operations, aligning Risk Management controls with front office processing. No implementation partner is specified.
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South Plains Financial, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at South Plains Financial, Inc.
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Apps Being Evaluated by South Plains Financial, Inc. Executives
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