Southcoast Health Digital Transformation Initiatives

About the Customer

Southcoast Health System is a community based health delivery system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. It includes the three hospitals that make up Southcoast Hospitals Group — Charlton Memorial Hospital in Fall River, St. Luke's Hospital in New Bedford and Tobey Hospital in Wareham; and Southcoast Behavioral Health in Dartmouth, a joint venture with Acadia Healthcare, an international leader in psychiatric and addiction care.

Scope and Challenges

Southcoast Health needed a workforce management solution to standardize processes through automation. The health system will need to replace its manual solution, to provide employees access to real-time workforce information for more equitable staffing, better self-service features, and greater flexibility in their jobs.

Outcome and Implications

Southcoast Health selected the Kronos Workforce Central solutions for time and attendance, scheduling, and forecast management. The health system also purchased Kronos mobile applications, enabling managers and employees to access information on the go.

With Kronos, Southcoast Health also expects to minimize compliance risk with complex labor laws, which vary by state and region, by standardizing complex and varying work and pay rules. Also by deploying in the Kronos Cloud, the health system will rely on Kronos to perform all configuration, maintenance, upgrades, and support of the workforce management solution, enabling its IT department to focus resources on its mission of clinical excellence.

Quotes

"Kronos will offer us increased visibility about operations, and, very importantly, will help us further boost employee engagement. The mission of our employees is aligned with our organization's, which is to offer excellence in clinical and personalized care. We remain committed to making investments and implementing new technologies that further help our employees feel engaged and empowered to support this mission." - said Jim Feen, Associate CIO, Southcoast Health 

"Southcoast Health is forward thinking in its approach to addressing the many ongoing changes taking place within the healthcare industry and is focused on continuous performance improvement. We are honored to be selected by the health system, which is unparalleled in its focus on clinical excellence."- said Susan M. Reese, MBA, RN, CPHIMS, Director, Healthcare Practice Group, Kronos