Nashville, 37210, TN,
United States
Southern Aluminum Finishing Technographics
Southern Aluminum Finishing Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Southern Aluminum Finishing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Southern Aluminum Finishing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southern Aluminum Finishing has purchased the following applications: Microsoft 365 for Collaboration in 2018, Zendesk Service for Customer Support in 2019, Pathwire MailJet for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southern Aluminum Finishing is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , The Trade Desk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southern Aluminum Finishing revenues, which have grown to $11.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southern Aluminum Finishing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Southern Aluminum Finishing Tech Stack and Enterprise Applications
Southern Aluminum Finishing Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Southern Aluminum Finishing implemented Microsoft 365 to establish enterprise Collaboration capabilities across the organization. The deployment is positioned to support the companywide collaboration stack and is publicly referenced on the company website, indicating an organizational commitment to Microsoft 365 as the primary Collaboration platform.
The Microsoft 365 implementation centers on core collaboration services such as Exchange Online for corporate email, Microsoft Teams for chat and meetings, SharePoint Online for team sites and document libraries, OneDrive for individual file sync, and the Office desktop and web apps for document authoring and coauthoring. Configuration emphasis is on document collaboration, shared workspaces, and unified communications, consistent with Collaboration category functional patterns.
Operational coverage spans corporate business functions including operations, project coordination, sales and administrative teams, with role-based access and shared content repositories implied by the deployment pattern. Governance aspects align with centralized tenant management practices, including identity and access control and content lifecycle workflows typical for Microsoft 365, while the website reference confirms an externally visible adoption of the Microsoft 365 Collaboration environment.
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Southern Aluminum Finishing CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019 Southern Aluminum Finishing implemented Zendesk Service on its public website to centralize customer inquiry intake. Zendesk Service functions as the Customer Support application capturing web chat and web form tickets and routing them into a central support queue for the company.
The deployment is focused on web embedded support, with configured ticketing workflows, automated routing rules, and a knowledge base to triage and resolve customer requests. Operational scope covers the customer service function at Southern Aluminum Finishing, and governance centers on ticket ownership, escalation paths, and SLA driven workflows to standardize response procedures. Zendesk Service is the system of record for website sourced support interactions and is used to consolidate inbound customer communication into a single support lifecycle.
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Southern Aluminum Finishing PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire MailJet | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021 Southern Aluminum Finishing deployed Pathwire MailJet to provide Transactional Email for interactions originating on its public website. The Pathwire MailJet implementation is focused on website-triggered transactional messages such as account notifications, contact form responses, and confirmation messages, delivered through SMTP relay and REST API endpoints.
Configuration efforts centered on templated message management, mail stream settings, authentication with SPF and DKIM, and suppression list and bounce handling to maintain deliverability and compliance. Pathwire MailJet was instrumented with event webhooks and delivery event tracking to support operational monitoring and inbox placement analysis.
Operational scope covers customer communications driven by the website and the internal teams that manage site operations and customer service. Governance practices emphasize template versioning, controlled access to SMTP credentials, and centralized handling of complaints and bounces to standardize workflow and preserve sender reputation.
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Transactional Email | PaaS |
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2022 | 2022 |
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Southern Aluminum Finishing IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Southern Aluminum Finishing
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| No data found | ||||||
Apps Being Evaluated by Southern Aluminum Finishing Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-19 | Southern Aluminum Finishing | Evaluated | IBM | IBM z/OS Distribution ERP | Distribution ERP | ERP Services and Operations |