Eden Prairie, 55346, MN,
United States
SouthWest Transit Technographics
SouthWest Transit Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SouthWest Transit and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 SouthWest Transit employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SouthWest Transit has purchased the following applications: Avail Finance for ERP Financial in 2017, Microsoft 365 for Collaboration in 2016, Acquire for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SouthWest Transit is running and its propensity to invest more and deepen its relationship with Avail Technologies , Microsoft , Acquire or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SouthWest Transit revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SouthWest Transit intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SouthWest Transit Tech Stack and Enterprise Applications
SouthWest Transit ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avail Technologies | Legacy | Avail Finance | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, SouthWest Transit implemented Avail Finance to modernize back-office finance and ERP processes across its U.S. transportation operations. The deployment used Avail Finance as the enterprise ERP Financial application to address accounting, financial reporting, and control objectives for the organization. The implementation was positioned to centralize transactional finance functions and standardize reporting across the transit operator's finance organization.
Module usage such as general ledger and payables is inferred from the ERP Financial category, with configuration focused on core accounting, accounts payable workflows, and financial reporting capabilities. Governance and process changes were oriented around strengthening financial controls and aligning record to report procedures with the new Avail Finance environment. SouthWest Transit Avail Finance ERP Financial implementation therefore links the company, application, and finance business function into a consolidated back-office accounting and reporting platform.
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SouthWest Transit Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, SouthWest Transit deployed Microsoft 365 as its Collaboration platform. Microsoft 365 is surfaced on the SouthWest Transit website for public-facing content and is used as the organization’s cloud-hosted productivity and collaboration backbone.
The implementation aligns with Collaboration category capabilities, typically including cloud email and calendaring, intranet and content hosting, synchronous chat and meetings, and personal file sync and sharing. Microsoft 365 components such as Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive represent the functional set expected in this configuration, supporting document collaboration, meeting orchestration, and content publishing workflows.
Operational coverage focuses on administrative and operational staff within the transit agency, where governance is expected to center on tenant administration, Azure Active Directory user provisioning and access control, role based administration, and sharing policies for external content. The deployment is structured as a Microsoft 365 cloud tenant surfaced through the corporate website, providing a unified Collaboration environment for internal communication, document management, and public content delivery.
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SouthWest Transit CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquire | Legacy | Acquire | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019 SouthWest Transit implemented Acquire for Customer Support to handle web based passenger inquiries and front line customer service interactions. The deployment uses Acquire on their website to embed a live chat and messaging channel that routes visitors to the transit agency's support workflows, establishing Acquire as the primary web facing support interface for passenger questions and service information.
Configuration emphasized Acquire native support workflows typical of Customer Support deployments, including chat routing, shared inbox handling, and ticketing style conversation threads to track requests. Operational scope targeted the customer service team and public facing communications channels, with governance focused on response templates, escalation paths, and role based access controls within Acquire to manage agent permissions and conversational handoffs.
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2017 | 2017 |
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SouthWest Transit PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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SouthWest Transit IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at SouthWest Transit
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SouthWest Transit Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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