SP Energy Networks
North Cheshire Trading Estate, Prenton Way,
PrentonA , CH43 3ET,
United Kingdom
PrentonA , CH43 3ET,
United Kingdom
44 33 0101 0444
Utilities
SP Energy Networks Technographics
SP Energy Networks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SP Energy Networks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9200 SP Energy Networks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SP Energy Networks has purchased the following applications: Yambay Field Service Management for Field Service Management in 2013, Verint Customer Engagement Platform for Customer Engagement in 2015, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SP Energy Networks is running and its propensity to invest more and deepen its relationship with Yambay , Verint Systems , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SP Energy Networks revenues, which have grown to $6.59 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SP Energy Networks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SP Energy Networks Tech Stack and Enterprise Applications
SP Energy Networks ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yambay | Legacy | Yambay Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, SP Energy Networks implemented Yambay Field Service Management. Yambay Field Service Management, categorized as Field Service Management, was applied to support operations focused on outage and incident management across the United Kingdom.
The deployment emphasized Field Service Management capabilities such as mobile workforce management, work order orchestration, scheduling and dispatcher workflows, and incident controller support. Configuration and automation work likely centered on job assignment, restoration task tracking, and real-time status updates to support fault response and crew coordination.
Public job postings for incident controllers and outage planners reference GE PowerOn and PowerOn Mobile as core tools used to manage faults and restoration, indicating the operational environment for outage and incident workflows. The implementation context positions Yambay Field Service Management in direct support of operations, outage planning and incident control teams within SP Energy Networks.
Governance and rollout focused on operational teams named in the job adverts, including incident controllers and outage planners, with process adaptation to formalize dispatcher to field workflows and incident escalation common to Field Service Management projects. The narrative aligns the company, application and Field Service Management category with SP Energy Networks business function of outage and incident management.
|
SP Energy Networks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Customer Engagement Platform | Customer Engagement | CRM | n/a | 2015 | 2015 |
In 2015 SP Energy Networks implemented the Verint Customer Engagement Platform to support Customer Engagement functions across its customer service and contact centre operations, deploying platform releases 13R2, 14R1, and 15R1 for phased capability upgrades. The Verint Customer Engagement Platform was configured to centralize agent-facing workflows and to provide a unified interface for multi channel customer interaction handling.
Configuration work focused on Agent Desktop, Live Chat, Email handling, Wrapup processing, Case management, and Whitemail Case actions, with explicit attention to Service call integration. Teams delivered UI design and technical feasibility assessments, and implemented a spellchecker stack using TinyMCE, Apache, PHP, PSpell, and Aspell as part of the messaging and case entry workflow. The implementation team authored high level test cases and unit tests to validate module behavior across releases.
Integrations emphasized service call integration to link interaction records with backend service workflows, while channel orchestration covered live chat, email and agent desktop routing consistent with Customer Engagement operations. The deployment targeted customer engagement management within SP Energy Networks, aligning platform capabilities with contact centre case management and post interaction wrap up processes.
Governance and operational handover included scheduled releases, Show and Tell sessions, managed change requests, and defined post project support arrangements. Release management and change control were used to sequence feature delivery across the noted Verint releases, and post project support activities were retained to stabilize the environment after each release.
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
SP Energy Networks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
In 2015, SP Energy Networks deployed Microsoft Azure Cloud Services to host its public-facing website, using Microsoft Azure Cloud Services as its production platform for Application Hosting and Computing Services. The implementation establishes Microsoft Azure Cloud Services as the primary platform for web application hosting, scalable compute capacity, and content distribution for customer-facing digital assets, linking SP Energy Networks, Microsoft Azure Cloud Services, and Application Hosting and Computing Services in an operational context.
The deployed architecture leverages platform-level compute and platform as a service web hosting capabilities, with elastic scaling, load balancing and integrated monitoring and diagnostics to support availability and operational observability for the website. Operational responsibility is held by corporate IT infrastructure and web teams, who manage deployments, security controls, patching and log aggregation, and who formalized cloud deployment patterns and incident response workflows to govern ongoing use of Application Hosting and Computing Services.
|
IT Decision Makers and Key Stakeholders at SP Energy Networks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SP Energy Networks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SP Energy Networks IT executives and key decision makers. This section highlights SP Energy Networks's latest recorded technology evaluations, including NICE Workforce Management for Workforce Management on 2026-04-01, ION Openlink Endur for ETRM on 2026-03-11, and Legacy for Legacy System on 2025-09-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SP Energy Networks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-01 | SP Energy Networks | Evaluated | Nice Systems | NICE Workforce Management | Workforce Management | HCM |
| 2026-03-11 | SP Energy Networks | Evaluated | ION Investment Group | ION Openlink Endur | ETRM | TRM |
| 2025-09-08 | SP Energy Networks | Evaluated | Legacy Vendor | Legacy | Legacy System | Legacy |
| 2025-08-06 | SP Energy Networks | Evaluated |
|
|
ETRM | TRM |
FAQ - APPS RUN THE WORLD SP Energy Networks Technographics
SP Energy Networks is a Utilities organization based in United Kingdom,
with around 9200 employees and annual revenues of $6.59 billion.
SP Energy Networks operates a diverse technology stack with applications such as
Yambay Field Service Management, Verint Customer Engagement Platform and Microsoft Azure Cloud Services,
covering areas like Field Service Management, Customer Engagement and Application Hosting and Computing Services.
SP Energy Networks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Yambay, Verint Systems and Microsoft.
SP Energy Networks recently adopted applications including
Hotjar in 2019, Verint Customer Engagement Platform in 2015 and Microsoft Azure Cloud Services in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SP Energy Networks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SP Energy Networks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SP Energy Networks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.