Copenhagen, 2300,
Denmark
SPENN Technology Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by SPENN Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 SPENN Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SPENN Technology has purchased the following applications: Freshworks Freshteam ATS for Applicant Tracking System in 2022, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2019, Klipfolio for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SPENN Technology is running and its propensity to invest more and deepen its relationship with Freshworks , Klipfolio , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SPENN Technology revenues, which have grown to $36.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SPENN Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshworks Freshteam ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, SPENN Technology implemented Freshworks Freshteam ATS. SPENN Technology uses Freshworks Freshteam ATS as the Applicant Tracking System embedded on its public career site at https://spenn-talent.freshteam.com/jobs, supporting recruitment activity for the Denmark-based banking and financial services firm of about 250 employees. The deployment is centered on the Freshworks Freshteam ATS cloud service and serves as the primary system for publishing job requisitions and collecting external candidate applications through the company career portal.
Configuration of Freshworks Freshteam ATS focuses on career site publishing, job requisition management, candidate profile capture, application tracking through configurable hiring pipelines, interview scheduling, and structured hiring manager collaboration and approval workflows. Operational ownership is with Talent Acquisition and HR, with recruitment workflows accessible to hiring managers and recruiters through role-based access controls. Governance emphasizes standardized requisition approval and interview processes to centralize hiring data within the Applicant Tracking System and to streamline candidate intake from the public career site.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, SPENN Technology implemented Freshdesk Messaging (Formerly Freshchat) on its website. The deployment positions Freshdesk Messaging to handle front-line digital engagement for SPENN Technology, a Denmark based banking and financial services firm with approximately 250 employees, targeting customer service and online support workflows using the Chatbots and Conversational AI category.
The implementation centers on an embeddable web chat interface combined with conversational automation, leveraging core Chatbots and Conversational AI capabilities such as automated bot workflows for initial triage, a shared agent conversation inbox for contextual handover, templated responses for common inquiries, and routing logic to direct conversations to appropriate internal teams. Configuration emphasis is on conversational script authoring, intent based message flows, and agent escalation paths, reflecting standard functional modules in the category.
Operational coverage is focused on the corporate website as the primary channel for customer queries, supporting customer support and digital engagement functions within the organization. Governance activities inferred from the application choice include ongoing bot script management, agent workflow configuration, and monitoring through in product conversation analytics to maintain conversational accuracy and service consistency.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klipfolio | Legacy | Klipfolio | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, SPENN Technology deployed Klipfolio as an embedded analytics layer on its website. The Klipfolio deployment is used for Analytics and BI workflows, surfacing KPI visualizations and operational dashboards for both internal monitoring and externally accessible pages.
Configuration emphasized Klipfolio dashboards, visual widgets, calculated metrics and scheduled data refreshes to maintain near real time KPIs. The implementation leveraged Klipfolio capabilities for data transformation and visualization, with dashboard templates and metric definitions aligned to finance, product and customer operations functions.
The solution was embedded on the company website to provide filtered views for partners and authorized stakeholders while keeping administration centralized. Data ingestion relied on Klipfolio connectors and API based flux to aggregate metrics from transactional and reporting sources, with refresh orchestration managed inside the Klipfolio platform.
Governance established a centralized BI owner model, role based access controls and staged rollouts of dashboards to internal teams and public pages. Ongoing management focused on configuration governance and scheduled refresh policies to preserve consistency of Analytics and BI outputs.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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