SpiceJet
319, Udyog Vihar Phase-IV,
Gurugram, 122016,
India
Gurugram, 122016,
India
91 12 4391 3939
Transportation
SpiceJet Technographics
SpiceJet Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SpiceJet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10279 SpiceJet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SpiceJet has purchased the following applications: Juspay for Payment Processing in 2022, Courseplay LMS for Learning and Development in 2016, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SpiceJet is running and its propensity to invest more and deepen its relationship with Juspay , CIEL HR , Star Link Communication or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SpiceJet revenues, which have grown to $888.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SpiceJet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SpiceJet Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Juspay | Legacy | Juspay | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, SpiceJet implemented Juspay on its public website to handle online ticketing and ancillary payment workflows. The deployment is classified in the Payment Processing category and positions Juspay as the customer-facing payment layer for web checkout and booking flows.
The implementation integrates Juspay through client-side SDKs embedded in the booking checkout and through server-side APIs for transaction lifecycle management. Functional modules and capabilities implemented include payment gateway orchestration, card and UPI authorization flows, tokenization to reduce PCI scope, client-side encryption of payment data, and instrumentation for transaction logging and dispute traces. Juspay is reiterated in the deployment as the primary payment processor and storefront payment orchestration engine.
Operational coverage is scoped to SpiceJet website channels and the online booking engine, with reconciliation and settlement workflows configured to align with airline payment operations. Governance focused on centralizing payment configuration in the web application, enforcing PCI aligned controls, and enabling monitoring and alerting for transactional failures and fraud signals.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CIEL HR | Legacy | Courseplay LMS | Learning and Development | HCM | n/a | 2016 | 2016 |
In 2016, SpiceJet implemented Courseplay LMS as its Learning and Development platform. Courseplay LMS was deployed to deliver frontline and compliance training across SpiceJet India operations, supporting onboarding and upskilling for cabin crew and ground staff. Module usage includes LMS/LXP for Learning and Development, a characterization inferred from Courseplay aviation client statements on the vendor press page. The implementation emphasized role based learning pathways, compliance tracking, and content delivery tailored to operational job profiles.
The deployment was provisioned as a centralized instance accessible across bases and hubs in India, with configuration focused on content management, learner enrollment, assessments, certification management, and operational reporting to align with airline workflows. Governance and operational ownership rested with HR and L&D functions to manage content approvals, certification expiries, and recurring mandatory training, and rollout sequencing targeted cabin and ground operations teams. Integrations with other enterprise systems are not specified in the source material. Courseplay LMS provided the learning management and extended learning experience capabilities required for onboarding and recurrent compliance training across SpiceJet operational departments.
|
|
|
|
|
Time and Attendance | HCM |
|
2017 | 2017 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, SpiceJet deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to enable real time customer conversations and web based support. The implementation is positioned within the Chatbots and Conversational AI category to provide live chat intake for customer service and reservation inquiries.
Configuration emphasized standard Salesforce Chat capabilities, including real time chat routing, an agent console for service teams, canned responses and automated message templates, and session transcript capture tied to customer records. Functional workflows implemented include automated response to human agent handoff, queue based routing for incoming chats, and chat persistence for follow up across sessions.
Operational scope focused on customer support and reservations workflows accessed through the website, with governance defined around routing rules, scripted agent responses, and transcript retention policies. Rollout activities centered on embedding Salesforce Chat into the website front end, instrumenting chat monitoring and logging, and aligning agent workflows with existing service processes.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Data Management Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at SpiceJet
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SpiceJet Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD SpiceJet Technographics
SpiceJet is a Transportation organization based in India,
with around 10279 employees and annual revenues of $888.6 million.
SpiceJet operates a diverse technology stack with applications such as
Juspay, Courseplay LMS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Payment Processing, Learning and Development and Chatbots and Conversational AI.
SpiceJet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Juspay, CIEL HR and Salesforce.
SpiceJet recently adopted applications including
Juspay in 2022, Salesforce Chat (formerly Salesforce Live Agent) in 2022 and Landbot in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SpiceJet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SpiceJet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SpiceJet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.