SPL Saudi Arabia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by SPL Saudi Arabia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 SPL Saudi Arabia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SPL Saudi Arabia has purchased the following applications: Prestige Saudi HR Works Payroll for Payroll in 2007, Unifonic Conversational Solution for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SPL Saudi Arabia is running and its propensity to invest more and deepen its relationship with Prestige Saudi , Unifonic , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SPL Saudi Arabia revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SPL Saudi Arabia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Prestige Saudi | Legacy | Prestige Saudi HR Works Payroll | Payroll | HCM | Prestige Saudi Co | 2007 | 2007 |
In 2007 SPL Saudi Arabia implemented Prestige Saudi HR Works Payroll, deploying a centralized payroll application to manage core HR and payroll operations for its workforce of 7,000 employees in Saudi Arabia. The deployment is categorized as Payroll and used Prestige Saudi HR Works Payroll as the primary back-end for payroll computation and statutory reporting.
Configuration work centered on payroll processing modules, including pay element configuration, statutory deductions and tax calculation logic, period-based payroll runs, and payroll reporting. The implementation included configuration for attendance-driven payroll reconciliation and back-end reporting workflows, aligning payroll calculation rules to local statutory requirements and standard Payroll functional workflows.
Prestige Saudi Co acted as the system integrator and supplied Nitgen biometric devices together with DLI time and attendance software, integrating biometric attendance capture into the payroll back-end via the deployed time and attendance layer. Vendor materials indicate the deployment linked attendance device feeds to back-end reporting and the HR payroll product, enabling automated transfer of time and attendance records into payroll reconciliation processes.
Operational scope included HR and payroll departments across SPL Saudi Arabia, with governance activities focused on configuring attendance to payroll workflows and establishing payroll reporting controls. Prestige Saudi Co coordinated device provisioning, time and attendance integration, and payroll rule configuration, and the rollout formalized attendance approval and payroll reconciliation processes between HR and payroll teams.
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Recruiting | HCM |
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2007 | 2007 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Unifonic | Legacy | Unifonic Conversational Solution | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2020 |
In 2019, SPL Saudi Arabia deployed Unifonic Conversational Solution, implementing a WhatsApp-based conversational virtual assistant named Maha to automate customer support for its transportation and logistics operations. The deployment targeted CRM and customer service automation in-region across Saudi Arabia and leveraged capabilities consistent with the Chatbots and Conversational AI category to shift routine inquiries to messaging channels.
The Unifonic Conversational Solution implementation centered on a WhatsApp channel virtual assistant that handled inbound customer inquiries, delivery status checks, and two-way messaging for notifications and confirmations. Configuration emphasized conversational flows, intent recognition, message templating and automated response workflows to resolve queries without human agent escalation.
Operational coverage included customer service and delivery operations within SPL Saudi Arabia, aligning the virtual assistant with call center routing so common requests were handled via messaging while complex cases retained human escalation paths. The project focused on CRM/customer service automation and reduced manual handling by moving high volume interactions into the Unifonic platform.
Outcomes reported in the vendor case study included approximately 50% lower call wait times and 90% of inquiries resolved via WhatsApp, and the deployment delivered reductions in operating costs through decreased call center load. The implementation underscores SPL Saudi Arabia, Unifonic Conversational Solution, Chatbots and Conversational AI and their role in automating customer communications for logistics and transport functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Review Management | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2022 | 2023 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2016 | 2016 |
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