List of Unifonic Conversational Solution Customers
Riyadh, 13325,
Saudi Arabia
Since 2010, our global team of researchers has been studying Unifonic Conversational Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Unifonic Conversational Solution for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Unifonic Conversational Solution for Chatbots and Conversational AI include: SPL Saudi Arabia, a Saudi Arabia based Transportation organisation with 7000 employees and revenues of $1.20 billion, Tabby Saudi Arabia, a Saudi Arabia based Banking and Financial Services organisation with 205 employees and revenues of $200.0 million, Shifa International Hospital, a Pakistan based Healthcare organisation with 5348 employees and revenues of $85.0 million and many others.
Contact us if you need a completed and verified list of companies using Unifonic Conversational Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Shifa International Hospital | Healthcare | 5348 | $85M | Pakistan | Unifonic | Unifonic Conversational Solution | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Shifa International Hospital deployed Unifonic Conversational Solution, implementing a WhatsApp conversational healthcare channel under the Chatbots and Conversational AI category. The deployment was designed to provide 24/7 appointment booking, diagnostics requests, and live-agent handover, reducing reliance on SMS and call centre load.
Configuration centered on purpose-built conversational workflows for appointment scheduling and diagnostics intake, coupled with structured escalation for human agent handover. Unifonic Conversational Solution was configured with message templates, session state management, and rule-based handover logic to preserve clinical context during transfers.
The implementation integrated directly with Shifa’s HMIS to synchronize patient records, confirm appointments, and record diagnostic requests in the hospital information system. Operational scope covered patient-facing scheduling and diagnostic workflows and interfaced with existing call centre and agent workflows to enable seamless escalation from chat to live agents.
Governance controls included defined escalation rules and operational procedures for chat to agent handover, and a phased rollout across patient services to drive adoption. Within months of going live the WhatsApp channel handled 201,880 patient interactions, delivered substantial appointment bookings through chat, and achieved an estimated 95% reduction in communication costs while materially lowering call centre load.
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SPL Saudi Arabia | Transportation | 7000 | $1.2B | Saudi Arabia | Unifonic | Unifonic Conversational Solution | Chatbots and Conversational AI | 2019 | n/a |
In 2019, SPL Saudi Arabia deployed Unifonic Conversational Solution, implementing a WhatsApp-based conversational virtual assistant named Maha to automate customer support for its transportation and logistics operations. The deployment targeted CRM and customer service automation in-region across Saudi Arabia and leveraged capabilities consistent with the Chatbots and Conversational AI category to shift routine inquiries to messaging channels.
The Unifonic Conversational Solution implementation centered on a WhatsApp channel virtual assistant that handled inbound customer inquiries, delivery status checks, and two-way messaging for notifications and confirmations. Configuration emphasized conversational flows, intent recognition, message templating and automated response workflows to resolve queries without human agent escalation.
Operational coverage included customer service and delivery operations within SPL Saudi Arabia, aligning the virtual assistant with call center routing so common requests were handled via messaging while complex cases retained human escalation paths. The project focused on CRM/customer service automation and reduced manual handling by moving high volume interactions into the Unifonic platform.
Outcomes reported in the vendor case study included approximately 50% lower call wait times and 90% of inquiries resolved via WhatsApp, and the deployment delivered reductions in operating costs through decreased call center load. The implementation underscores SPL Saudi Arabia, Unifonic Conversational Solution, Chatbots and Conversational AI and their role in automating customer communications for logistics and transport functions.
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Tabby Saudi Arabia | Banking and Financial Services | 205 | $200M | Saudi Arabia | Unifonic | Unifonic Conversational Solution | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Tabby Saudi Arabia implemented Unifonic Conversational Solution in the Chatbots and Conversational AI category to support collections, finance, and CRM operations. The engagement was explicitly focused on automating payment reminders and introducing voice-confirmation workflows to meet Saudi Central Bank compliance requirements.
Unifonic Conversational Solution was configured with conversational messaging flows and a regulatory-aligned voice-confirmation capability, and automation was used to orchestrate multichannel payment reminders and enable after-hours payment acceptance. Functional capabilities implemented include conversational routing, automated reminder cadence, voice confirmation for payer authentication, and embedded fraud mitigation checks within the conversational flows.
The program targeted finance and CRM workflows across Tabby’s KSA operations, integrating the conversational and voice-confirmation tools into existing collections processes and customer engagement sequences. Multichannel reminders were activated to reach customers through messaging and voice channels, improving touchpoint density for collections teams without introducing named third-party integrations.
Governance was adjusted to incorporate regulatory voice-confirmation requirements into collections scripts and verification workflows, and operational ownership shifted toward centralized finance and CRM teams for ongoing orchestration. Outcomes reported from the deployment include improved collection rates, higher engagement from multichannel reminders, and a voice-confirmation capability aligned to Saudi Central Bank expectations.
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