Spok
5911 Kingstowne Village Pkwy #6th,
Alexandria, 22315, VA,
United States
Alexandria, 22315, VA,
United States
1 800-611-8488
Professional Services
Spok Technographics
Spok Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Spok and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Spok employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Spok has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Jobvite for Recruiting, Applicant Tracking System in 2014, Olark Live Chat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Spok is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Jobvite or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Spok revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Spok intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Spok Tech Stack and Enterprise Applications
Spok ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Spok implemented Oracle NetSuite ERP to establish a cloud native ERP Financial platform for its corporate finance and accounting functions. The Oracle NetSuite ERP deployment served Spok as the central ERP Financial application, aligning core finance workflows and financial reporting under a single SaaS instance.
The implementation configured standard financial modules, including general ledger, accounts payable, accounts receivable, fixed asset management, cash management, and financial reporting and close management. Oracle NetSuite ERP was tailored to centralize the chart of accounts, enforce role based access controls for finance users, and automate period close workflows and approvals.
Architecturally the deployment used a cloud SaaS model and included ERP integration work to connect transactional sources. Integrations targeted adjacent systems such as billing, payroll, and customer relationship management to unify invoice to cash and payables data flows and to provide consolidated finance visibility.
Governance and rollout focused on phased adoption across finance and accounting, establishing standardized processes, documented control policies, and training for finance operations and transactional teams. The program emphasized process rationalization for month end close and accounts payable automation while maintaining segregation of duties and permissions governance within Oracle NetSuite ERP.
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Expense Management | ERP |
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2016 | 2016 |
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Spok HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobvite | Legacy | Jobvite | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Spok implemented Jobvite as its Recruiting,Applicant Tracking System to manage hiring workflows and public job postings through its corporate career site. The deployment positioned Jobvite as the primary ATS for talent acquisition, associating the Jobvite application with Spok recruiting and HR business functions.
The Jobvite implementation concentrated on career site integration, online application intake, candidate tracking, and requisition management, leveraging standard Applicant Tracking System capabilities such as candidate profiles, workflow-driven status progression, and interview scheduling. Jobvite was used to publish open roles on Spok’s website and capture applicant data directly from the career portal, linking external job postings to internal hiring workflows.
Operational coverage focused on HR and recruiting teams at Spok, centralizing applicant review and hiring workflow orchestration within Jobvite. Governance emphasis included role-based access to candidate records and configurable hiring workflows to align recruiter and hiring manager processes, with the Jobvite application integrated into the public-facing career site to streamline candidate experience and application routing.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Spok AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 Spok implemented Olark Live Chat on its public website to support customer engagement and inbound support workflows. Olark Live Chat, categorized as Chatbots and Conversational AI, is deployed as an on-site chat widget and is positioned to handle real-time messaging and lead qualification for Spok's support and sales teams.
The deployment leverages standard Olark capabilities typical of the Chatbots and Conversational AI category, including real-time message handling, an agent console for live chat management, chat transcripts and offline messaging, and configurable chat routing to structured workflows. Operational coverage centers on web-based customer service and sales interactions within Spok's support organization, with governance focused on chat staffing, session handling, transcript retention, and escalation procedures.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Spok Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2015 | 2015 |
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Spok CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2016 | 2016 |
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CRM | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Spok ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Spok PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Spok IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Spok CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Spok
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of Sales | VP | Sales | |
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Executive Vice President of Global Sales | VP | Finance | |
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Vice President Sales | VP | Sales | |
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Regional Vice President of Sales | VP | Finance | |
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Sr Director, Sales Operations | Director | Sales | |
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Senior Director HR Systems & Operations | Director | IT | |
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Chief Executive Officer | CXO | Finance | |
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Exec VP HR & Compliance Officer | VP | HR | |
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Senior Talent Acquisition Business Partner | Manager | HR | |
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Chief Operating Officer and Chief Financial Officer | CXO | Finance | |
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Chief Accounting Officer and Controller | CXO | Finance | |
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Apps Being Evaluated by Spok Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Spok IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Spok digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Spok Technographics
Spok is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $50.0 million.
Spok operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Jobvite and Olark Live Chat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Spok has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Jobvite and Olark.
Spok recently adopted applications including
Hubspot Live Chat in 2021, Hubspot Marketing Automation in 2021 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Spok’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Spok’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Spok technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.